Lilia Martinez
Beaverton,OR
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
Kaiser Permanente
Beaverton, OR
04.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient as well as resolved non-routine issues like third-party billing, computer system, and customer service issues.
Pharmacy Technician
Oregon Health & Sciences University
Portland, OR
10.2017 - 04.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by helping with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Retail Pharmacy Technician
Walgreens Specialty Pharmacy
Beaverton, OR
06.2008 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Teller Coordinator
US Banking Services
Beaverton, OR
03.2005 - 06.2008
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Maintained friendly and professional customer interactions.
Timeline
Pharmacy Technician
Kaiser Permanente
04.2018 - Current
Pharmacy Technician
Oregon Health & Sciences University
10.2017 - 04.2018
Retail Pharmacy Technician
Walgreens Specialty Pharmacy
06.2008 - 10.2017
Teller Coordinator
US Banking Services
03.2005 - 06.2008
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