Lilia Martinez
San Bernardino,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Translating and interpreting for customers in spanish
Overview
16
16
years of professional experience
Work History
Manager
Macys Department Store
Rancho Cucamonga, California
11.2010 - Current
- Oversaw daily store operations and ensured compliance with company standards.
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Trained new staff on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular inventory checks and coordinated stock replenishment efforts.
- Monitored sales trends and provided insights for inventory management decisions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Translator and Interpreter
Self-employeed
Pomona, California
05.2016 - 05.2020
- Provided real-time interpretation services for meetings and conferences.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff, facilitating clear understanding.
- Assisted clients in navigating cultural nuances to enhance effective communication.
- Translated documents for clients across various industries, ensuring accurate communication of key messages.
Education
Some College (No Degree) - Management
Chaffey College
Ontario, CASkills
- Bilingual customer service
- Document translation
- Inventory reports
- Office tasks
Affiliations
- Interpreted for my disabled niece at hospitals and doctors visits for 4 years
Timeline
Translator and Interpreter
Self-employeed
05.2016 - 05.2020
Manager
Macys Department Store
11.2010 - Current
Some College (No Degree) - Management
Chaffey College