MIGUEL TREVINO
Publix Supermarkets
Land O' Lakes,FL
15
years of professional experience
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Work History
Assistant Store Manager
3 Years 4 Months- Managed daily store operations and staff scheduling to enhance workflow and service delivery.
- Oversee inventory management and stock replenishment processes for seamless operations.
- Address customer inquiries and complaints promptly to maintain high service quality.
- Complete frequent walk-throughs and direct team members to correct issues impacting store appearance or professionalism.
- Delegate assignments based on team strengths to optimize floor coverage and service levels.
- Mentored employees to enhance sales skills, upselling, and cross-selling techniques.
- Conducted performance reviews with staff to assess progress and set development goals.
- Conducted performance reviews with staff to evaluate progress and establish development goals.
- Ensure food safety, physical safety, and brand presentation standards are met throughout the store.
Customer Service Manager
5 Years- Led initiatives that improved customer experience, resulting in higher satisfaction levels.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained and developed team members, elevating service standards and improving customer interactions.
- Trained and developed team members to elevate service standards and enhance customer interactions.
- Implemented training programs for new employees to ensure comprehensive understanding of policies and expectations.
- Oversaw scheduling and staffing to meet customer needs.
- Monitored staff performance to uphold customer service standards, ensuring consistent service quality.
Assistant Customer Service Manager
3 Years 4 Months- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Handled customer inquiries and resolved complaints promptly.
- Oversaw customer service operations and team scheduling to maintain effective workflow.
- Collaborated with other departments to identify and implement improvements in customer experience.
- Facilitated training sessions for new employees on company policies to ensure compliance.
Customer Service Team Leader
3 Years 4 Months- Resolved customer requests and addressed complaints, improving satisfaction and loyalty.
- Coordinated front-end staff schedules to ensure optimal coverage during peak hours, supporting smooth operations.
- Assisted cashiers and baggers during high-demand periods to enhance operational efficiency.
- Collaborated with managers on scheduling, price adjustments, and item voids to streamline daily operations.
Education
High School Diploma
Skills
Customer support
Issue resolution
Inventory management
Staff management
Staff training
Employee evaluations
Operational enhancements
Attention to detail
Effective communication
Bilingual customer service
Timeline
Assistant Store Manager
Publix Supermarkets
05.2023 - CurrentRead More
Customer Service Manager
Publix Supermarkets
05.2018 - 05.2023Read More
Assistant Customer Service Manager
Publix Supermarkets
01.2015 - 05.2018Read More
Customer Service Team Leader
Publix Supermarkets
09.2011 - 01.2015Read More
Estero High School
High School Diploma
Read More