Julian Villa Renteria
Denver,CO
Summary
Results-driven hospitality manager with expertise in operations within high-volume environments. Led training on food safety and customer service, coordinated shift schedules, and resolved guest concerns to enhance experiences. Developed policies ensuring compliance with quality standards and monitored cash handling and order accuracy. Managed employee relations and onboarding, fostering a cohesive team dynamic.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Hospitality Manager
McDonald’s
Denver, CO
07.2025 - Current
- Managed McDonald's restaurant hospitality operations and guest service standards.
- Maintained the hotel's high standards of customer service and quality assurance.
- Supervised crew during dining room, drive-thru, and front counter service.
- Trained team members on food safety, cleanliness, and customer service.
- Coordinated shift schedules and daily staffing needs for McDonald's operations.
- Resolved guest concerns and supported positive customer experiences.
- Monitored cash handling, order accuracy, and point-of-sale transactions.
- Developed and implemented hospitality policies to ensure guest satisfaction.
People Department Manager
McDonald’s
Denver, CO
06.2020 - Current
- Managed McDonald's people programs for restaurant crew and shift leaders.
- Coordinated onboarding, orientation, and training for new hires.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Guided performance reviews and coaching conversations with department leaders.
- Supported employee relations and handled daily team concerns.
- Guided managers in implementing effective disciplinary actions to maintain team morale.
- Scheduled crew shifts and balanced staffing needs across restaurant operations.
- Maintained personnel records and updated HR information systems.
- Ensured compliance with labor policies and workplace standards.
- Monitored compliance with applicable labor laws related to wages, hours worked, overtime pay, meal breaks.
- Assisted with developing organizational goals that align with corporate objectives while encouraging employee development through mentorship programs.
- Prepared reports summarizing trends in employee morale based on feedback collected during regular meetings with department personnel.
Kitchen Department Manager
McDonald's Restaurant
Denver, CO
06.2020 - Current
- Managed McDonald's kitchen operations using food safety and quality standards.
- Supervised crew members across prep, grill, and line stations.
- Trained staff on McDonald's procedures, sanitation rules, and equipment use.
- Monitored inventory levels and ordered kitchen supplies.
- Inspected food preparation for accuracy, freshness, and presentation.
- Coordinated cleaning routines for kitchen equipment and work areas.
- Managed McDonald's kitchen operations using food safety and quality standards.
- Resolved kitchen issues and supported smooth daily service flow.
- Enforced McDonald's health, safety, and cleanliness guidelines.
- Managed inventory levels by monitoring stock levels and ordering supplies as needed.
- Implemented strategies designed to reduce waste and increase efficiency throughout the kitchen department.
- Resolved customer complaints promptly and professionally while ensuring satisfaction.
- Monitored food costs to ensure they stayed within budget while maintaining high-quality standards.
- Developed and maintained a comprehensive training program for kitchen staff.
- Conducted weekly meetings with kitchen staff to discuss upcoming events, menu changes or other relevant topics.
- Created budgets and financial forecasts based on past data and current trends.
- Assisted with menu planning by suggesting new dishes or making modifications to existing recipes.
- Scheduled and monitored the performance of kitchen personnel to ensure adherence to established policies and procedures.
- Developed systems for tracking food production from start-to-finish including storage times and temperatures, portion sizes.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Goal Academy High School
Denver, COSkills
- Food safety
- Quality assurance
- Cash handling
- POS systems
- Inventory control
- Shift scheduling
- Employee scheduling
- Labor law compliance
- Staff training
- Customer service
- Team leadership
- Clear communication
- Attention to detail
- Problem solving
- Conflict resolution
- Bilingual customer service
- Food safety regulations
Languages
Spanish
Native/ Bilingual
Certification
- Phlebotomist technician certificate
- ServSafe certification
Timeline
Hospitality Manager
McDonald’s
07.2025 - Current
People Department Manager
McDonald’s
06.2020 - Current
Kitchen Department Manager
McDonald's Restaurant
06.2020 - Current
Goal Academy High School