LILIA MORAN
Dallas
Summary
Detail-oriented and reliable professional with strong organizational and multitasking abilities. Experienced in fast-paced environments requiring accuracy, customer service excellence, and effective time management. Known for a proactive approach to problem-solving, strong interpersonal skills, and the ability to support team objectives while maintaining high standards of quality and efficiency. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Kennel Technician
Park Cities Obedience School
Dallas
07.2023 - Current
- Assisted with daily animal care routines to ensure the health and well-being of all kennel residents
- Maintained kennel cleanliness through strict cleaning and sanitation protocols
- Monitored animal behavior and reported signs of distress or illness to management
- Administered medications and treatments as directed by veterinarians
- Implemented and followed feeding schedules tailored to individual dietary needs
- Cleaned and maintained cages, runs, and yards to promote hygiene and reduce stress
- Mixed and administered special food formulas based on animal requirements
- Bathed and groomed dogs, removing dirt, loose hair, parasites, and mats
- Conducted regular safety inspections and corrected potential hazards
- Built strong relationships with pet owners by providing updates and addressing concerns
Sales Associate
Daiso
Dallas
09.2023 - 02.2024
- Assisted customers with product selection and inquiries
- Operated POS systems accurately and efficiently
- Managed inventory levels and ensured stock organization
- Handled cash transactions following company procedures
- Resolved customer concerns and complaints professionally
- Maintained organized shelves and attractive merchandise displays
- Built customer rapport to encourage loyalty and repeat business
Sales Associate
Bath & Body Works
Dallas
09.2023 - 02.2024
- Delivered exceptional customer service to enhance shopping experience
- Maintained visually appealing product displays and promotional setups
- Operated cash registers and processed transactions accurately
- Managed returns, exchanges, and refunds according to store policy
- Collaborated with team members to meet sales goals
- Answered customer questions regarding products and merchandise care
- Restocked shelves and maintained store appearance
Barista
Starbucks
Dallas
05.2021 - 08.2022
- Prepared high-quality beverages following established recipes
- Customized drinks to meet customer preferences
- Maintained cleanliness and sanitation standards at workstations
- Operated POS systems for fast and accurate transactions
- Provided friendly, efficient service in a high-volume environment
- Prepared high-quality espresso beverages following standard recipes and techniques.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided friendly and efficient customer service during peak hours.
Education
High School Diploma -
North Dallas High School
Dallas, TXDallas, TX
Skills
- Customer service & customer relations
- Animal handling & care monitoring
- Sanitation & safety protocols
- Cash handling & POS systems
- Inventory & stock management
- Conflict resolution & de-escalation
- Relationship building
- Product knowledge & upselling
- Team collaboration & leadership
- Scheduling & time management
- Attention to detail
- Food & beverage preparation
- Espresso machine operation
- Retail store support
- Order fulfillment
- Professional communication (verbal & written)
- Meal preparation
- Honest and dependable
- Physical stamina
Languages
Spanish, Native / Bilingual
Timeline
Sales Associate
Daiso
09.2023 - 02.2024
Sales Associate
Bath & Body Works
09.2023 - 02.2024
Kennel Technician
Park Cities Obedience School
07.2023 - Current
Barista
Starbucks
05.2021 - 08.2022
High School Diploma -
North Dallas High School