LILIA WEBER
Waterford ,MI
Summary
Dedicated Sales & Marketing Rep with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication, while building great customer relationships on a day-to-day basis.
Overview
5
5
years of professional experience
Work History
Receptionist
Paul’s Tree Care
08.2023 - Current
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
Brand Ambassador
MacPharms
05.2022 - 02.2023
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Reviewed and implemented new company initiatives and executed product activations.
Assistant Manager
PacSun
08.2019 - 05.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Global Marketing - Marketing
Purdue University Global University
Indianapolis, INSkills
- P>Customer and client relations
- P>Professional demeanor
- P>Time management
- P>Verbal and written communication
- P>Organization skills
Timeline
Receptionist
Paul’s Tree Care
08.2023 - Current
Brand Ambassador
MacPharms
05.2022 - 02.2023
Assistant Manager
PacSun
08.2019 - 05.2020
Global Marketing - Marketing
Purdue University Global University
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