Lilian Ali
San Diego,CA
Summary
Results-driven healthcare professional with over 8 years of experience engaging with hospitals, clinics, and provider offices. Expertise in fostering strong relationships, conducting consultations, and collaborating with sales and clinical teams. Skilled in navigating healthcare environments and driving adoption to support long-term account management.
Overview
11
11
years of professional experience
Work History
Executive Assistant / Operations Coordinator (Contract | Independent Consultant)
Renee Cascia Photography Inc.
San Diego, CA
01.2018 - Current
- Served as primary contact for key client accounts across multiple locations, enhancing client engagement
- Traveled regularly within assigned territory supporting on-site consultations, client meetings, and relationship management
- Conducted in-person consultative discussions to align scope, expectations, and deliverables
- Coordinated logistics and contracts, ensuring seamless execution and high client satisfaction
- Developed and nurtured long-term client relationships through consistent field presence and proactive communication
Patient Access Advocate
Fortrea (formerly Labcorp)
San Diego, CA
02.2021 - 12.2024
- Partnered with hospitals, clinics, provider offices to enhance patient access and facilitate therapy initiation
- Liaised between providers, payers, internal commercial teams to address access and coverage barriers
- Educated provider and billing teams on coverage pathways, documentation, and coding considerations (CPT, HCPCS, ICD-10)
- Supported field reimbursement, commercial teams by addressing provider inquiries and facilitating pull-through
- Managed a high-volume caseload (50-60 cases weekly) while maintaining quality, accuracy, and compliance
Program Specialist
Fortrea (formerly Labcorp)
San Diego, CA
09.2018 - 02.2021
- Provided expertise to provider offices on payer criteria and coverage requirements
- Managed provider escalations and complex reimbursement scenarios to support pharmaceutical programs
- Collaborated cross-functionally with Market Access, Sales, and Operations teams
- Coached teams on workflows, systems, and best practices to enhance provider engagement
Lead Generating Sales Associate
Coverall North America
San Diego, CA
11.2016 - 09.2018
- Developed pipeline through CRM tracking and timely follow-up
- Delivered professional presentations to prospective clients and stakeholders
- Collaborated with sales leadership to expand territory
Account Executive (Territory-Based)
Decton Staffing Services
San Diego, CA
03.2015 - 11.2016
- Managed a territory of 25+ hospital and clinic accounts
- Served as primary field liaison between healthcare clients and corporate partners, ensuring alignment and addressing client needs
- Traveled extensively for on-site consultations, business reviews, and relationship-building meetings to strengthen client partnerships
- Delivered consultative presentations tailored to healthcare operational needs
- Enhanced territory retention by fostering strong relationships through high-touch engagement strategies
Education
Bachelor of Business Marketing -
University of Phoenix
Skills
- Project coordination
- Cross-Functional Collaboration
- Healthcare Environment Navigation
- Provider & Hospital Engagement
- Patient access navigation
- Quality assurance
- Outside & Territory-Based Sales
- Consultative Selling
- Field & On-Site Support
- Presentation & Education
- Problem Solving
- Effective communication
- Relationship Building
- Cross-functional collaboration
Timeline
Patient Access Advocate
Fortrea (formerly Labcorp)
02.2021 - 12.2024
Program Specialist
Fortrea (formerly Labcorp)
09.2018 - 02.2021
Executive Assistant / Operations Coordinator (Contract | Independent Consultant)
Renee Cascia Photography Inc.
01.2018 - Current
Lead Generating Sales Associate
Coverall North America
11.2016 - 09.2018
Account Executive (Territory-Based)
Decton Staffing Services
03.2015 - 11.2016
Bachelor of Business Marketing -
University of Phoenix