Lilian Baur
Aurora,IL
Summary
Experienced communication professional familiar with corporate representation and public relations. Specializes in writing and public speaking abilities. Versatile, driven, and a quick learner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Associate
Itzy Ritzy
Naperville, IL
11.2021 - Current
- Created shipping labels, carton labels and invoicing documents for Amazon, Target, Meijer, and more National accounts.
- Used QuickBooks and Microsoft Excel to keep track of client information and orders, inventory data and monitor shipments to obtain and relay real-time information.
- Submit truck routing requests, prepare Bill of Lading documents and pallet markers for warehouse staff.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Membership Sales Representative
Crunch Fitness
Aurora, IL
05.2021 - 11.2021
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Prospected new sales leads from directories, referrals and partners.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
ATHLETICS COMMUNICATION INTERN
Florida Gulf Coast University
Fort Myers, FL
08.2020 - 05.2021
- Maintain logs of activities, statistics and completed work from previous and current years in basketball, soccer, baseball, and softball.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies during all athletic events.
- Helped with planning and hosting of marketing events.
- Conduct post-event evaluations to determine how future events could be improved and what went well during that game day.
FITNESS ATTENDANT & CUSTOMER SERVICE REP
Florida Gulf Coast University
Fort Myers, FL
01.2020 - 05.2021
- Monitor 100+ patrons at a time to ensure the facility's rules and regulations are followed, and safety and order are maintained
- Keep records of customer interactions/transactions, recording details of inquiries, complaints, comments, and actions taken
- Activate emergency action plans and administer first aid, as necessary.
SALES ASSOCIATE
Bill Jacobs Volkswagen
Naperville, IL
05.2019 - 08.2019
- Sold 30 vehicles in 3 months, from walk-ins, passive customers, andactive customers
- Learned about competitors' products or consumers' interests toanswer questions or provide more complete information
- Demonstrated and explained products, methods, and services topersuade customers to purchase new/used vehicles or use services.
ASSISTANT MANAGER
Planet Fitness
Aurora, IL
06.2018 - 01.2019
- Managed 15+ staff members, prepared work schedules & assignedspecific duties
- Performed sales floor work, such as selling memberships, givingtours, and greeting or assisting customers
- Determined staffing requirements, interviewed, hired and trainednew employees, or oversee those personnel processes.
Education
Bachelor of Arts (B.A - Communication, Public Relations
FLORIDA GULF COAST UNIVERSITY
Fort Myers, FL05.2021
Associate - Liberal Arts And Sciences
WAUBONSEE COMMUNITYCOLLEGE
Sugar Grove, IL05.2019
Skills
- Planning and Implementation
- Records Organization and Management
- Computer Proficiency
- Social Media Campaign
- Work Prioritization
Certification
- First Aid/CPR Certified
- 80+ hours community service
- FGCU Leadership Academy Nominee (Spring 2021)
- Fitness Attendant of the Semester (Fall 2020)
LEADERSHIP
FGCU Eagles Gather Club
- Secretary Track minutes for meetings
- Create all social media flyers,posts, and stories
- Reach out to potential guest speakers and club members
Timeline
Operations Associate
Itzy Ritzy
11.2021 - Current
Membership Sales Representative
Crunch Fitness
05.2021 - 11.2021
ATHLETICS COMMUNICATION INTERN
Florida Gulf Coast University
08.2020 - 05.2021
FITNESS ATTENDANT & CUSTOMER SERVICE REP
Florida Gulf Coast University
01.2020 - 05.2021
SALES ASSOCIATE
Bill Jacobs Volkswagen
05.2019 - 08.2019
ASSISTANT MANAGER
Planet Fitness
06.2018 - 01.2019
Bachelor of Arts (B.A - Communication, Public Relations
FLORIDA GULF COAST UNIVERSITY
Associate - Liberal Arts And Sciences
WAUBONSEE COMMUNITYCOLLEGE