Lilian E. Oyama
Clementon,NJ
Summary
With over a decade of experience supporting individuals with dual diagnoses and developmental disabilities, I bring a wealth of expertise and a proven track record of leadership. My exceptional interpersonal skills enable effective collaboration with healthcare providers and families, ensuring each client receives comprehensive and compassionate care. I am passionately committed to enhancing the quality of life for the individuals I serve.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Continuum Behavioral Health
12.2023 - Current
- Enhancing the quality of life for individuals and families through compassionate and comprehensive services
- Excellent ability to conduct functional behavior assessments
- Providing therapy services to individuals in their homes
- Ability to build good and positive client and family relationships
- Monitoring client progress and adjusting as requested by BCBA
- Educating clients and families about coping strategies
- Collaborating with BCBA, RBT to coordinate care for client
Founder and Director
Li-Lu Caring Hands
06.2023 - Current
- Company Overview: Established a home care service focused on personalized, high-quality direct support for the elderly
- Website: https://lilucaringhands.com/
- Works collaboratively with caregivers, healthcare workers, volunteers, and social services workers to develop comprehensive care plans tailored to individual client’s needs
- Manages a team of caregivers, providing training and support to ensure high standards of care
- Coordinates with healthcare providers and families to facilitate holistic care
- Implement policies and procedures to comply with healthcare regulations and standards
- Established a home care service focused on personalized, high-quality direct support for the elderly
- Website: https://lilucaringhands.com/
Director of Program Operations
Price Social Services
06.2023 - Current
- Supervise the manager in ensuring completion of tasks with program participants
- Carry out the agencies’ mission by assisting individuals with promoting independence
- Ensure objectives and outcomes are addressed via consumer ISP
- Manage correspondence and communications on behalf of the CEO, as appropriate
- Update policies and procedures to meet DDD regulations
- Participate in new staff interviews and orientation
- Assist with carrying out Federal Community Care Waiver regulations
- Goal-oriented and ability to work under pressure
- Plan and execute various team events
Residential Care Assistant
Cerebral Palsy of New Jersey
10.2017 - Current
- Maintaining records of individual care, overall condition, progress, and daily challenges
- Discussing observations with supervisor case manager
- Administering medication as directed by physicians
- Assisting individuals with activities of daily living, documentation, accompanying individuals to doctor’s appointments, and community gatherings
- Advocates and offered emotional support
Program Manager
Mars Premier Care
11.2021 - 06.2023
- Ensured the day-to-day smooth operations of the program
- Provided staff supervision and training
- Models, and observes (informal and structured instruments) and provides feedback to staff
- Managed and resolved occasional conflicts between clients, families and staff
- Ensures compliance of Day program with DDD policies
- Updated policies and procedures
- Initiate and complete orders and purchases
Intern
Sinai Post-Acute Nursing and Rehab Center
09.2020 - 05.2021
- Reviewed facility policies and procedures
- Participated in quality assurance interdisciplinary team meetings
- Completed a social history and psychosocial assessment for each resident and document
- Participated in reviewing and setting policies concerning residents’ direct support and quality of life
- Worked with residents, families, and staff to provide support
- Coordinated discharge of residents and made referrals for appropriate home care services
Intern
CareOne
08.2019 - 03.2020
- Conducted comprehensive psychosocial assessments of patients
- Help patients adjust to their inpatient rehab setting and attend care conference meetings to discuss the best quality of life for patients
- Provided therapeutic intervention to help residents cope with the social and psychological aspects of their illnesses, impairments, or disabilities as well as their feelings about institutionalization and separation from family, community, physical and emotional loss
- Initial intake and weekly progress related to discharge activities
Intern
Liberty Family Success
01.2019 - 07.2019
- Counseled and supervised children ages five to ten
- Participated in Nutrition, Health and Wellness classes
- Provided Access to Community Resources
- Updated folder by inputting current information and resources
- Performed administrative tasks such as record keeping, creating flyers and brainstorming ideas with staff
Medical Assistant
Donna M. Smith M.D
01.2018 - 11.2018
- Managed office data, including patients’ medical history to ensure doctors were up to date with patients’ medical history
- Reconciled insurance coverages to ensure services were provided and reimbursements were approved
- Collaborated with physicians, hospitals, and laboratory technicians to ensure quality patient care
- Answer phone calls in a polite and professional manner
Medical Assistant
Good Shepherd Pediatrics PC
01.2012 - 09.2013
- Managed over 360 electronic patient files
- Created new patients’ files including files on clinical data drawn from medical tests
- Verified patients’ medical insurance with insurance providers and updating insurance information
- Performed routine lab tests such as throat and urine cultures
Education
Master of Arts - Social work
Rutgers University
Newark, NJ01.2021
Diploma in Medical Office Technology -
Drake College of Business
Newark, NJBachelor of Arts - Social work
Seton Hall University
South Orange, NJ01.2020
Diploma - Gerontology
Seton Hall University
South Orange, NJ01.2020
Bachelor of Science - Banking and Finance
University of Calabar
01.2004
Skills
- Regulatory Compliance
- Problem Solving and Conflict Resolution
- Time management skills
- Collaboration/ teamwork
- Organizational skills
- Leadership
- Practice confidentiality
- Confidentiality practice
- Client Relationship Management
- Health Insurance Portability and Accountability Act (HIPPA) compliance
- Microsoft Office proficiency
- Patient assessment
- Staff Training and Development
- Motor skills development
- Behavioral intervention plans
Accomplishments
- Achieved job fair through effectively helping with projects.
- Collaborated with team of 25 in the development of marketing strategies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Developed and presented training programs for staff members, enhancing their skills and improving overall patient care.
- Demonstrates exceptional time management skills
- Published a research paper on the effects of social media on consumer behavior.
- Graduated with honors and received the Outstanding Student award for academic excellence.
Certification
- Certification in American Red Cross Adult and Pediatric First Aid/AED
- Certificate in Introduction to Psychopharmacology in Autism
- Certificate in Developing Person-Centered Outcomes
- Income Tax Professional Certificate
- Certificate in Understanding and Interpreting Data
Affiliations
- National Association of Social Workers, Member, 2019
- Student Social Work Association, Member, 2020
- Phi Theta Kappa, Member, 2017-2020
- National Society of Leadership and Success, Member, 2017-Present
Timeline
Behavioral Technician
Continuum Behavioral Health
12.2023 - Current
Founder and Director
Li-Lu Caring Hands
06.2023 - Current
Director of Program Operations
Price Social Services
06.2023 - Current
Program Manager
Mars Premier Care
11.2021 - 06.2023
Intern
Sinai Post-Acute Nursing and Rehab Center
09.2020 - 05.2021
Intern
CareOne
08.2019 - 03.2020
Intern
Liberty Family Success
01.2019 - 07.2019
Medical Assistant
Donna M. Smith M.D
01.2018 - 11.2018
Residential Care Assistant
Cerebral Palsy of New Jersey
10.2017 - Current
Medical Assistant
Good Shepherd Pediatrics PC
01.2012 - 09.2013
Diploma in Medical Office Technology -
Drake College of Business
Bachelor of Arts - Social work
Seton Hall University
Diploma - Gerontology
Seton Hall University
Bachelor of Science - Banking and Finance
University of Calabar
Master of Arts - Social work
Rutgers University
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