Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilian Juarez

Sugar Land,TX

Summary

Willing to go the extra mile to provide exceptional customer service. Driven by a desire to contribute, possess a willingness to be challenged.

Advanced understanding of the travel Industry.

18 years in the travel industry.

Overview

32
32
years of professional experience

Work History

Operations Manager

Fountainblu Banquet & Event Center
Pasadena , Tx
11.2018 - Current
  • Sales and Bookings of Events
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Events Planning

Self Employed Web
Houston , Tx
01.2015 - 10.2018
  • Event planning for Weddings, Quinceaneras and all types of events
  • Identified needs of customers promptly and efficiently.

Travel Agent

Marwa Travel and Tours
Houston, Tx
08.2016 - 05.2017
Providing customer service to clients, answering the phones. Work as a Travel Agents, helping customers with their travel needs and  questions related to their trip.

Interpreter (English and Spanish)

Cyracom
Houston, TX
08.2015 - 09.2016
Work as an OPI Over the Phone Interpreter for English and Spanish. work with hospitals, clinics, law firms, social security benefits and more.

Travel Consultant

Mill Run Tours Inc.
Houston, TX
07.2009 - 08.2012

Consolidator for all major Airlines

Came back to Work in this Agency selling to travel agents

Manager of Houston Office

Hari World Travel Inc.
Houston, TX
04.2005 - 08.2006

Consolidator for Major Airlines and Retail

Manager of Houston office, doing everything from reservations and ticketing to managing the office with 3 employees

Travel Agent/Operations Managers

Mill Run Tours
Houston, TX
12.1998 - 03.2005

Consolidator for all Major Airlines. Sell only to Travel Agents

Operations manager: operates and manage all ticketing and reservations Agents.

Travel Agent

Classical Vacations
Houston, TX
06.1997 - 12.1998

Consolidator for Air France

Sales and Ticketing for Travel Agents only

Travel Agent

Capricorn Travel and Tours
Houston, TX
03.1994 - 05.1997

Consolidator agency for major airlines. Selling to travel agents and retail customers.

Travel Agent

Wonder Travel
Houston, TX
06.1992 - 10.1993

started to work here to help with the spanish speaking people that will call the agency. And they train me in sabre system.

Education

Basic Classes -

Houston Community College
1993

High School Diploma -

Stephen F. Austin High School
1992

Skills

  • Fast learner
  • Skilled multi-tasker
  • Bilingual English/Spanish
  • I am a professional Photographer

Timeline

Operations Manager

Fountainblu Banquet & Event Center
11.2018 - Current

Travel Agent

Marwa Travel and Tours
08.2016 - 05.2017

Interpreter (English and Spanish)

Cyracom
08.2015 - 09.2016

Events Planning

Self Employed Web
01.2015 - 10.2018

Travel Consultant

Mill Run Tours Inc.
07.2009 - 08.2012

Manager of Houston Office

Hari World Travel Inc.
04.2005 - 08.2006

Travel Agent/Operations Managers

Mill Run Tours
12.1998 - 03.2005

Travel Agent

Classical Vacations
06.1997 - 12.1998

Travel Agent

Capricorn Travel and Tours
03.1994 - 05.1997

Travel Agent

Wonder Travel
06.1992 - 10.1993

Basic Classes -

Houston Community College

High School Diploma -

Stephen F. Austin High School
Lilian Juarez