Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilian Juarez

Sugar Land,TX

Summary

Willing to go the extra mile to provide exceptional customer service. Driven by a desire to contribute, possess a willingness to be challenged.

Advanced understanding of the travel Industry.

18 years in the travel industry.

Overview

32
32
years of professional experience

Work History

Operations Manager

Fountainblu Banquet & Event Center
Pasadena , Tx
2018.11 - Current
  • Sales and Bookings of Events
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Events Planning

Self Employed Web
Houston , Tx
2015.01 - 2018.10
  • Event planning for Weddings, Quinceaneras and all types of events
  • Identified needs of customers promptly and efficiently.

Travel Agent

Marwa Travel and Tours
Houston , Tx
2016.08 - 2017.05
Providing customer service to clients, answering the phones. Work as a Travel Agents, helping customers with their travel needs and  questions related to their trip.

Interpreter (English and Spanish)

Cyracom
Houston , TX
2015.08 - 2016.09
Work as an OPI Over the Phone Interpreter for English and Spanish. work with hospitals, clinics, law firms, social security benefits and more.

Travel Consultant

Mill Run Tours Inc.
Houston , TX
2009.07 - 2012.08

Consolidator for all major Airlines

Came back to Work in this Agency selling to travel agents

Manager of Houston Office

Hari World Travel Inc.
Houston , TX
2005.04 - 2006.08

Consolidator for Major Airlines and Retail

Manager of Houston office, doing everything from reservations and ticketing to managing the office with 3 employees

Travel Agent/Operations Managers

Mill Run Tours
Houston , TX
1998.12 - 2005.03

Consolidator for all Major Airlines. Sell only to Travel Agents

Operations manager: operates and manage all ticketing and reservations Agents.

Travel Agent

Classical Vacations
Houston , TX
1997.06 - 1998.12

Consolidator for Air France

Sales and Ticketing for Travel Agents only

Travel Agent

Capricorn Travel and Tours
Houston , TX
1994.03 - 1997.05

Consolidator agency for major airlines. Selling to travel agents and retail customers.

Travel Agent

Wonder Travel
Houston , TX
1992.06 - 1993.10

started to work here to help with the spanish speaking people that will call the agency. And they train me in sabre system.

Education

Basic Classes -

Houston Community College
1993

High School Diploma -

Stephen F. Austin High School
1992

Skills

  • Fast learner
  • Skilled multi-tasker
  • Bilingual English/Spanish
  • I am a professional Photographer

Timeline

Operations Manager

Fountainblu Banquet & Event Center
2018.11 - Current

Travel Agent

Marwa Travel and Tours
2016.08 - 2017.05

Interpreter (English and Spanish)

Cyracom
2015.08 - 2016.09

Events Planning

Self Employed Web
2015.01 - 2018.10

Travel Consultant

Mill Run Tours Inc.
2009.07 - 2012.08

Manager of Houston Office

Hari World Travel Inc.
2005.04 - 2006.08

Travel Agent/Operations Managers

Mill Run Tours
1998.12 - 2005.03

Travel Agent

Classical Vacations
1997.06 - 1998.12

Travel Agent

Capricorn Travel and Tours
1994.03 - 1997.05

Travel Agent

Wonder Travel
1992.06 - 1993.10

Basic Classes -

Houston Community College

High School Diploma -

Stephen F. Austin High School
Lilian Juarez