Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilian Navas

Queens,NY

Summary


Dynamic professional possesses excellent communication and customer service skills.

Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Also I have knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
10.2022 - Current
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Simplified shipping and receiving processes for improved workflow.


Brand Ambassador

Mia Agency LLC
04.2021 - Current


  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Established and maintained positive relationships with customers.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.


Team Leader - Covid 19 Tester

Eagle Medical Solution
05.2021 - 10.2022
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bartender

|| Violino
01.2018 - 04.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed cash and bar revenue during special promotions or sporting events.

Manager

Kathy Karma
12.2017 - 07.2018
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained relationships with customers and suppliers through account development.

Waitress

El Maguey Mexican Restaurant
07.2017 - 11.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.



Nanny

Private Family
11.2015 - 06.2017
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Promoted language development skills through reading and storytelling.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.


Education

Nivel Intermedio - Inglés

St Charles Community College
City Of Saint Peters, MO
02.2015

Administrador De Empresas Turísticas Y Hoteleras - Business Administration

Universidad Autónoma Del Caribe
Barranquilla, Colombia
06.2014

Skills

  • Strong Organizational Skills
  • Supply Inventory Control
  • Product Promotion
  • Judgment and Decision-Making
  • Multitasking and Time Management
  • Driving and Transportation
  • Route Logs
  • City and Non-City Driving
  • Customer Relations

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Delivery Driver

Amazon
10.2022 - Current

Team Leader - Covid 19 Tester

Eagle Medical Solution
05.2021 - 10.2022

Brand Ambassador

Mia Agency LLC
04.2021 - Current

Bartender

|| Violino
01.2018 - 04.2019

Manager

Kathy Karma
12.2017 - 07.2018

Waitress

El Maguey Mexican Restaurant
07.2017 - 11.2017

Nanny

Private Family
11.2015 - 06.2017

Nivel Intermedio - Inglés

St Charles Community College

Administrador De Empresas Turísticas Y Hoteleras - Business Administration

Universidad Autónoma Del Caribe

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Lilian Navas