Liliana Alarcon
Merritt Island
Summary
Excelling in problem-solving and adaptability. Demonstrated ability to enhance customer satisfaction and maintain high-quality service delivery, leveraging excellent communication and organizational skills. Achieved significant improvements and operational efficiency.
Overview
28
28
years of professional experience
Work History
Rental Agent
Self Employed
07.2016 - 11.2023
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Built strong relationships with local businesses to generate referrals and expand client base.
Rental Agent
Rayal Car Rental
04.2011 - 06.2016
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Massage Therapist
Wyndham Resorts
09.2008 - 03.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Server
Chin's Bar Restaurant
06.2003 - 12.2006
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager
Latino Beauty Style
10.2000 - 04.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Sonesta Hotels
11.1997 - 10.1998
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Counter Person
La Quinta Pawn Shop
02.1996 - 11.1997
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
Education
Massage Therapist - Massage
Beauty With Style (Beauty Center)
Aruba07-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking ability
- Reliability
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Accuracy and efficiency
- Stress tolerance
Timeline
Rental Agent
Self Employed
07.2016 - 11.2023
Rental Agent
Rayal Car Rental
04.2011 - 06.2016
Massage Therapist
Wyndham Resorts
09.2008 - 03.2011
Server
Chin's Bar Restaurant
06.2003 - 12.2006
Manager
Latino Beauty Style
10.2000 - 04.2003
Server
Sonesta Hotels
11.1997 - 10.1998
Counter Person
La Quinta Pawn Shop
02.1996 - 11.1997
Massage Therapist - Massage
Beauty With Style (Beauty Center)
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Karl HartmanKarl Hartman
Mechanic at Bob Steele ChevroletMechanic at Bob Steele Chevrolet