Teresa McDonald
Delta,PA
Summary
16 years of customer service in a spa setting. Assistance for customers with questions regarding products of skin care products. Making and scheduling appointments. Helping guests choose the right services or products for their current nail and skin needs. Maintaining customer relationships and building customer base. Multiple computer systems and a fast learner to new systems.
Offering strong interpersonal skills and dedication to learning and growing in rental environment. Brings ability to quickly grasp rental procedures and effectively use rental management software. Ready to use and develop communication and organizational skills in any role.
Outgoing Counter Clerk committed to efficiently taking orders and ensuring that customers receive requested items quickly. Energetic worker with terrific cash register skills. Smart, reliable and considered a team player.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rental Agent
Jones Junction
02.2024 - 12.2024
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Managed multiple tasks in high-volume environment.
- Collected rent and security deposits to provide timely payments to property owners.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Nail care specialist
Enchanted Nails & Spa
07.2018 - 12.2023
- Cleaning and prepping the salon for business day
- Checking proper function of all spa chairs and equipment
- Checking stock of products for quality and reorganizing supplies
- Furthering education on latest nail designs and products
LvL 2 assistant ambassador
Amazon Warehouse
01.2023 - 07.2023
- Company Overview: (Seasonal)
- Loading and unloading trucks
- Moving pallets for distribution
- Checking in drivers for delivery routes
- Loading moving belts with packages
- Heavy lifting of warehouse items including packages
- (Seasonal)
Nail Tech and nail art specialist
Nail Care and Spa
02.2010 - 06.2018
apprentice Nail tech
Treasure nothing better Nail salon
03.2007 - 09.2009
Education
Cosmetology -
Maryland Beauty Academy
Essex, MD04.2007
Theater Arts -
Perry Hall High School
Perry Hall, MD06.2005
Skills
- Customer service
- Guest services
- Friendliness
- Communication skills
- Rental agreement
- Rental transactions
- Lease management
- Reservations
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Cash handling
- Decision-making
- Conflict resolution
Certification
- Certification of Cosmology
- Nail tech of the year 2013
Timeline
Rental Agent
Jones Junction
02.2024 - 12.2024
LvL 2 assistant ambassador
Amazon Warehouse
01.2023 - 07.2023
Nail care specialist
Enchanted Nails & Spa
07.2018 - 12.2023
Nail Tech and nail art specialist
Nail Care and Spa
02.2010 - 06.2018
apprentice Nail tech
Treasure nothing better Nail salon
03.2007 - 09.2009
Cosmetology -
Maryland Beauty Academy
Theater Arts -
Perry Hall High School
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