LILIANA ALVAREZ
Saint Cloud,FL
Summary
HR and Operations professional with over six years of combined experience across human resources and management roles within regulated, high-volume environments. Strong hands-on background supporting payroll operations, employee tax and compensation data, and participating in the implementation and adoption of payroll and HR systems across the organizations where she has worked. Recognized for a practical, detail-oriented approach, sound operational judgment, and the ability to support teams and leadership through system transitions while maintaining compliance, accuracy, and continuity of operations.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
American Pool
Orlando, FL
02.2026 - Current
- Provide administrative and operational support to ensure efficient coordination between office and field teams.
- Coordinate and track maintenance and repair work orders, ensuring timely completion and accurate documentation.
- Support daily service operations by processing service reports, scheduling work orders, and assisting with customer requests.
- Serve as a point of contact for customers and internal teams, managing calls, emails, and service inquiries professionally.
- Assist with estimates, bids, and internal documentation using systems such as Salesforce.
- Collaborate with Accounts Receivable to follow up on outstanding balances and support collection efforts.
- Maintain accurate records and organized filing systems (digital and physical).
- Support weekly and monthly operational reporting.
Human Resources Analyst
Falcon Airport Services
Orlando, FL
01.2025 - 03.2026
- Support payroll operations by maintaining and validating employee payroll data, including pay rates, job roles, and employment information, ensuring accuracy and compliance.
- Participated in the implementation and internal rollout of the company payroll system, supporting process alignment, system adoption, and cross-functional collaboration.
- Work closely with HRIS and payroll platforms to understand system functionality, manage workflows, and assist employees and supervisors with system access and payroll-related inquiries.
- Coordinate onboarding, rehire processing, and payroll readiness for employees across multiple departments, including in-person and virtual onboarding and training programs at MCO and FLL.
- Securely manage sensitive employee documentation, including I-9 forms, work authorizations, background screening records, and federal security documentation, in compliance with regulatory and airport requirements.
- Provide employee-centered HR support by addressing payroll, onboarding, and system-related inquiries for both frontline staff and administrative teams, ensuring a seamless internal experience.
- Support audits, reporting, and continuous improvement initiatives related to payroll, HR systems, and compliance processes.
Processing Department Manager
Credit Points 720
Orlando, FL
06.2019 - 01.2025
- Maintained payroll-related employee data by collecting, calculating, and entering information to support accurate compensation and reporting.
- Supported payroll and HR processes for a high-volume workforce while ensuring data accuracy, operational efficiency, and compliance.
- Planned, scheduled, and prioritized daily production tasks based on customer orders, workload demands, and departmental deadlines.
- Analyzed departmental workflows, production data, and work order management processes to identify inefficiencies and recommend improvements to increase productivity.
- Developed and implemented standard operating procedures to improve efficiency, consistency, and accountability within processing operations.
- Supervised staff performance, conducted interviews, led regular team meetings to review departmental goals and objectives, and supported employee development and retention initiatives.
- Collaborated with cross-functional teams to meet operational deadlines in a fast-paced, high-volume environment.
Teller
Banco del Austro
Guayaquil, Guayas
08.2013 - 09.2014
- Process financial transactions promptly and accurately.
- Strictly adhere to all bank policies and procedures.
- Prioritize client demands.
- Communicate professionally with all clients and colleagues.
- Uphold understanding of all banking products and services, along with company systems.
Education
Law and Governance in Law
Ecotec University
Ecuador11.2015
Associate in Science (A.S.) - Science specialized in Biological chemistry
Unidad Educativa Experiment
Ecuador01.2012
Skills
- Payroll Operations
- Payroll System Implementation & Adoption
- HRIS & Payroll Platforms
- Employee Payroll & Tax Data Management
- Employee Onboarding Processes
- Recruitment & Talent Acquisition
- Payroll Readiness & Process Support
- Compliance (Federal & Regulated Environments)
LANGUAGES
Spanish - Native
English - Fluent
AWARDS
Raising star award 2019 (Highest performing employee), Manager of the Year 2021
Timeline
Administrative Assistant
American Pool
02.2026 - Current
Human Resources Analyst
Falcon Airport Services
01.2025 - 03.2026
Processing Department Manager
Credit Points 720
06.2019 - 01.2025
Teller
Banco del Austro
08.2013 - 09.2014
Law and Governance in Law
Ecotec University
Associate in Science (A.S.) - Science specialized in Biological chemistry
Unidad Educativa Experiment