Liliana Balderas
Austin,TX
Summary
Dedicated to helping my entire team achieve personal growth while cultivating talent in a fast paced field. I am a customer-oriented manager with 6+ years of experience focused on increasing revenues and expanding margin. I am a firm believer that when my team succeeds the company succeeds, I have a large focus on retention and balance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Sam's Club
05.2023 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Increased Club donations to Austin community Homeless shelter wile adjusting daily production to minimize waste
Assistant General Manager
Pluckers
01.2021 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
General Manager
Little Lollies
02.2018 - 01.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
The Fudgery
01.2016 - 02.2018
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Retail Cashier
The Fudgery
08.2015 - 01.2016
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
Education
Business
University of Texas At Austin
Austin, TX12.2019
Skills
- Team Development
- Task Delegation
- Policy Implementation
- Customer Service
- Employee Development
- Budget Management
Certification
- TABC -#9311830- 12-26-2024
- Texas Food Safety Manager Certification- TX-FM-236190 - 2-24-2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Sam's Club
05.2023 - Current
Assistant General Manager
Pluckers
01.2021 - 05.2023
General Manager
Little Lollies
02.2018 - 01.2021
Assistant Manager
The Fudgery
01.2016 - 02.2018
Retail Cashier
The Fudgery
08.2015 - 01.2016
Business
University of Texas At Austin