Liliana Botello
Summary
Licensed Master Social Worker (LMSW) with over 10 years of experience in case management and child welfare. Specializes in case planning, crisis intervention, and multidisciplinary collaboration, ensuring regulatory compliance. Demonstrated success in supporting family reunification and providing trauma-informed, culturally responsive services.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Family Support Caseworker
U.S. Committee for Refugees and Immigrants
Remote
07.2023 - 03.2025
- Provided case management, education, and ongoing support to families participating in child welfare programs.
- Developed and monitored individualized service plans to address family needs.
- Tracked client progress and linked families with essential community resources and support services.
- Performed home visits to evaluate client needs, assess goal progress, and document service delivery.
- Collaborated with multidisciplinary professionals to coordinate services and improve family outcomes.
- Compiled monthly reports detailing caseload activities to inform supervisor's review.
- Completed required USCRI and state licensing documentation while maintaining compliance with agency standards.
- Promoted clients' rights through representation in meetings and discussions. and social services access.
Case Manager
Southwest Keys Program Casa Nueva Esperenza
Brownsville, TX
03.2014 - 07.2023
- Managed a high-volume caseload of unaccompanied children in federal shelter care.
- Conducted comprehensive assessments and interviews with youth, family members, and prospective sponsors.
- Verified sponsor relationships and evaluated family reunification plans.
- Coordinated with multidisciplinary teams to facilitate access to necessary medical, educational, mental health, and social services for youth.
- Assisted with discharge planning and successful reunification of youth with approved sponsors.
- Advocated for youth while maintaining trauma-informed and culturally competent practices.
- Maintained detailed case records, ensuring compliance with agency policies and federal regulations to support effective case management.
- Maintained accurate, audit-ready case files in accordance with agency, state, and federal requirements.
- Ensured timely completion of assessments, case notes, and reunification documentation to meet quality assurance standards.
- Prepared and submitted assessments, progress reports, and documentation to GDIT and FFS, ensuring adherence to timelines and quality standards.
- Participated in quality improvement initiatives by correcting documentation deficiencies identified during audits.
Assistant Lead Case Manager
Southwest Keys Program Casa Nueva Esperenza/ Casa Antigua
Brownsville, TX
11.2017 - 01.2018
- Conducted quality assurance audits of physical and electronic case files to ensure compliance with agency, state, and federal regulations.
- Reviewed case documentation for accuracy and completeness, ensuring timely feedback to enhance staff compliance and performance.
- Identified documentation deficiencies and worked with Case Managers to ensure compliance with required standards.
- Maintained organized case records to support successful internal and external audits, ensuring compliance with standards.
- Monitored case documentation to ensure adherence to licensing requirements, ORR policies, and agency procedures.
- Mentored Case Managers and Case Aides on documentation standards and compliance requirements, fostering best practices in case management.
- Assisted the Lead Case Manager in tracking performance measures and generating compliance reports.
- Supported program operations by coordinating daily activities and staff schedules.
- Assisted in training new staff on program policies and procedures for quality service.
Case Aide/YCW
Southwest Keys Program Casa Esperenza
Brownsville, TX
01.2014 - 03.2014
- Facilitated effective communication between youth and family members or caregivers to strengthen support networks.
- Coordinated travel arrangements for family reunification to promote stability and connection for youth.
- Supported daily shelter operations and youth services.
- Assisted Case Managers with filing, documentation, and maintaining case records to ensure accurate and accessible information.
- Maintained accurate documentation while ensuring confidentiality.
- Assisted with administrative duties to support efficient case management operations.
Education
Master's Degree- Direct Practice with Latino Individuals, Families and Groups - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX08-2026
Bachelor’s - Criminal Justice in Police Admin
University of Texas At Brownsville
Brownsville, TX01-2012
Associates of Science - Criminal Justice
University of Texas At Brownsville
Brownsville, TX01-2011
High School Diploma -
Los Fresnos High School
Los Fresnos, TX01-2007
Skills
- Case management
- Child welfare programs
- Individualized planning
- Trauma-informed practices
- Client advocacy
- Interdisciplinary collaboration
- Quality assurance
- Compliance management
- Report writing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Master of Social Work Field Intern – Sunny Glen Children's Home 2026
- Master of Social Work Field Intern – South Texas Veteran Association 2025
- CPR Certification- CPR/AED Certified, American Red Cross (June 2026)
- Certified Crisis Prevention Intervention (CPI) – Nonviolent Crisis Intervention by CPI (2026 – 2028)
Certification
- Licensed Master Social Worker (LMSW)
Timeline
Family Support Caseworker
U.S. Committee for Refugees and Immigrants
07.2023 - 03.2025
Assistant Lead Case Manager
Southwest Keys Program Casa Nueva Esperenza/ Casa Antigua
11.2017 - 01.2018
Case Manager
Southwest Keys Program Casa Nueva Esperenza
03.2014 - 07.2023
Case Aide/YCW
Southwest Keys Program Casa Esperenza
01.2014 - 03.2014
Master's Degree- Direct Practice with Latino Individuals, Families and Groups - Social Work
The University of Texas Rio Grande Valley
Bachelor’s - Criminal Justice in Police Admin
University of Texas At Brownsville
Associates of Science - Criminal Justice
University of Texas At Brownsville
High School Diploma -
Los Fresnos High School