Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Liliana Cavaliere

Glen Cove,NY

Summary

A self-motivated and professional individual consistently achieving success by identifying and capitalizing on viable opportunities for business expansion and innovation. Strong background in increasing profits and reducing costs. Excelled in transforming customer service standards to enhance overall satisfaction. Experienced in leading and supervising operational and sales teams. Possesses the skills necessary to drive success and deliver exceptional results.

Overview

23
23
years of professional experience

Work History

Co-owner

Casa Chetta
03.2016 - Current
  • Responsible for all aspects of the family business - Sales, Training, Marketing, Purchasing, Accounting, Negotiations, and Customer Service
  • Managed the complete redesign and launch of the company's Brand image
  • Resolved customer complaints while maintaining friendly and professional customer interactions
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling
  • Casa Chetta Cold Spring Harbor, New York and 2 locations in Buenos Aires, Argentina.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.

Director of Sales and Marketing

See Usa Tours
04.2018 - 03.2022
  • Maintained luxury environment by exceeding guest expectations for quality and service
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
  • Assisted program manager with developing budget and schedule
  • Oversaw team of 15 personnel focused on Sales and Customer Service Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.

Team Leader /Concierge Service Consultant

Avantrip
12.2010 - 04.2018
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Trained and assisted up to 35 service members regularly
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Prioritized workflow and resolved daily operational challenges to support goal achievement.

Sales Associate Team Leader

RCI Vacation Exchange
01.2002 - 10.2010
  • Coached, trained, motivated, and monitored a team of 25-30 agents Provided support and training to agents for honing skills Prepared shifts of agents and maintain payroll records Reviewed performance of agents and recommended promotion Reported daily progress on customer issues to the management.

Education

Hospitality Management -

UNQUI Universidad De Quilmes
12.2003

Global Hospitality Management -

University Of Belgrano
12.2001

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies

Languages

Portuguese
Professional Working
Spanish
Native or Bilingual

Timeline

Director of Sales and Marketing

See Usa Tours
04.2018 - 03.2022

Co-owner

Casa Chetta
03.2016 - Current

Team Leader /Concierge Service Consultant

Avantrip
12.2010 - 04.2018

Sales Associate Team Leader

RCI Vacation Exchange
01.2002 - 10.2010

Hospitality Management -

UNQUI Universidad De Quilmes

Global Hospitality Management -

University Of Belgrano

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Liliana Cavaliere