Liliana Dragomir Bates
Ridgewood,NY
Summary
Confident professional with expertise in problem-solving and delivering results under pressure. Communicated effectively in both written and verbal forms, maintaining attention to detail while fostering collaborative relationships across diverse teams. Embraced continuous learning and adaptability to meet evolving challenges in dynamic environments.
Overview
4
4
Languages
1
1
Certification
9
9
years of post-secondary education
12
12
years of professional experience
Work History
Breakfast Manager
Stonewall Resort
Jane Lew, West Virginia
07.2019 - 10.2019
- Oversaw daily breakfast operations to ensure smooth service and guest satisfaction.
- Trained and mentored staff on food safety and service standards in a fast-paced environment.
- Developed staff schedules to optimize coverage during peak breakfast hours efficiently.
- Handled guest inquiries and feedback to enhance the dining experience at the resort.
- Handled customer complaints professionally and efficiently.
- Resolved conflicts between staff members efficiently to ensure smooth operations of the restaurant during peak hours.
- Performed weekly inspections of kitchen areas to ensure compliance with health codes and regulations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Addressed problems or concerns effectively to meet the needs of all parties.
Supervisor
S.C. BULROM GAS IMPEX S.R.L.
Pomaria
04.2009 - 05.2019
- Supervised daily operations of gas distribution and logistics teams.
- Coordinated safety training sessions for employees and contractors.
- Managed inventory control processes to ensure product availability.
- Led team meetings to discuss workflow improvements and challenges.
- Collaborated with other departments to coordinate workflow processes between teams.
- Acted as a liaison between upper management and staff, facilitating open communication.
Financial Consultant
NN Asigurari de Viata
Pomaria
05.2016 - 05.2018
- Examined how the client’s previous money management contributed to their current situation.
- Identified the needs for each individual.
- Analyzed client financial data to recommend suitable insurance products.
- Developed personalized financial plans for diverse client portfolios.
- Advised clients on risk management, asset allocation, portfolio diversification, and tax planning strategies..
- Created comprehensive financial plans that included retirement planning, cash flow analysis, estate planning and insurance coverage reviews.
- Responded promptly to inquiries from existing and prospective customers.
- Prepared reports for senior management regarding the progress of accounts under management and any changes that may be needed based on changing market conditions or client objectives.
Front Office Assistant
Banca Transilvania
Pomaria
02.2008 - 03.2009
- Managed front desk operations and greeted clients at Banca Transilvania.
- Coordinated appointment scheduling for clients and staff efficiently.
- Assisted in processing customer inquiries and resolving issues promptly.
- Maintained accurate client records and updated database regularly.
- Processed payments from customers using cash, credit cards or checks.
- Supported administrative tasks including filing, data entry, and correspondence management.
- Collaborated with team members to enhance office workflow and communication.
Education
Certified Medical Assistant - Medical Assistant Training
St Joseph Post Secondary School of Theology And Health
Pomaria, 09.2022 - 06.2025
Master Degree - Management
International Free University-Faculty of Economics
09.2007 - 06.2009
J.D. - Criminal Law
International Free University- Faculty of Criminal Law
Pomaria, 09.2002 - 06.2007
Skills
- Team leadership
- Delegating assignments and tasks
- Team collaboration
- Effective communication
- Critical thinking
- Task prioritization
- Multitasking
- Adaptability and flexibility
- Creativity and initiative
- Social skills and competencies
Languages
English
Professional
Romanian
Native/ Bilingual
Spanish
Limited
Italian
Limited
Certification
- Flexibility and Performance through Management-Craiova University, acquired on Jan 2012
- Driving license, from16 Jun 2004
References
References available upon request.
Timeline
Certified Medical Assistant - Medical Assistant Training
St Joseph Post Secondary School of Theology And Health
09.2022 - 06.2025
Breakfast Manager
Stonewall Resort
07.2019 - 10.2019
Financial Consultant
NN Asigurari de Viata
05.2016 - 05.2018
Supervisor
S.C. BULROM GAS IMPEX S.R.L.
04.2009 - 05.2019
Front Office Assistant
Banca Transilvania
02.2008 - 03.2009
Master Degree - Management
International Free University-Faculty of Economics
09.2007 - 06.2009
J.D. - Criminal Law
International Free University- Faculty of Criminal Law
09.2002 - 06.2007