Mayra Flores Saenz
El Giro
3912 Ne 32nd Ave Amarillo,TX
1
Language
2027
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership, notably as a Breakfast Manager at Wendy's. Proven track record in enhancing customer satisfaction and optimizing workflow. Skilled in food safety compliance and cash handling, with a strong focus on teamwork and problem-solving to drive operational excellence.
Work History
Breakfast Manager
Cashier
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Resolved customer complaints professionally, ensuring satisfaction with services provided.
- Handled cash management, including balancing registers at end of shifts.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Housekeeping Room Attendant
- Cleaned and sanitized guest rooms according to hotel standards.
- Inspected assigned areas for maintenance needs and reported issues promptly.
- Replenished room supplies, ensuring availability of essential amenities for guests.
- Assisted in training new housekeeping staff on procedures and best practices.
- Collaborated with front desk staff to accommodate special guest requests efficiently.
- Maintained cleanliness in public areas, enhancing overall guest satisfaction and experience.
- Implemented efficient cleaning schedules, improving workflow and productivity within the team.
- Developed strategies for reducing waste in housekeeping operations, promoting environmental sustainability initiatives.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Education
Skills
Team motivation
Food preparation
Scheduling staff
Sanitation procedures
Food safety compliance
Waste reduction
Nutrition
Allergy awareness
Hygiene standards
Teamwork
Teamwork and collaboration
Problem-solving
Reliable and responsible
Attention to detail
Multitasking
Customer satisfaction
Team collaboration
Team leadership
Money handling
Cash handling
Safe food handling
Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Cashier
El Giro
05.2025 - CurrentRead More
Breakfast Manager
Wendys Restaurant
Read More
Housekeeping Room Attendant
Holiday Inn Hotel
2020 - 2022Read More
Palo Duro
Read More