Liliana Enciso
Joliet,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Lead Receptionist
Alden Courts Of Shorewood
Shorewood, IL
05.2017 - 04.2023
- Enhanced customer satisfaction by efficiently managing reception area and addressing visitor concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to part time reception staff members.
- Made a monthly schedule for other part time receptionists
- Inputted information using PCC database for: admissions, room changes, transfers to hosp etc.
- Assist other managers with small tasks such as faxing, emails, receiving consents, copies, filing charts, schedule meetings, workplace projects etc.
Memory Care Assistant Director
Alden Courts Of Shorewood
Shorewood, IL
04.2023 - Current
- Assistant Social worker and head of activity department for Dementia Unit.
- Supervise activity aids throughout the day
- Create a monthly calendar of activities for residents and create a monthly schedule for staff
- Have 1:1 meetings with families on a daily basis to discuss: hospice, overall progress in facility, DNR statuses, concerns about facility etc.
- Worked closely with management to provide effective productivity for residents.
- Trained and mentored new employees on facility schedule and overall routine.
- Streamlined communication between residents, families, nursing staff, and other managers to foster a collaborative activity environment.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation for each resident.
- Implemented effective conflict resolution strategies for resolving issues among
- Gave facility tours to new incoming families/residents
Education
High School Diploma -
Joliet Central Highschool
Joliet, Il05.2018
Skills
Staff Management
Creative Direction
Strategic Planning
Data Analysis
Staff Coordination
Media Relations
Customer Service
Decision-Making
Training and Development
Scheduling and Coordinating
Documentation And Reporting
MS Office
Timeline
Memory Care Assistant Director
Alden Courts Of Shorewood
04.2023 - Current
Lead Receptionist
Alden Courts Of Shorewood
05.2017 - 04.2023
High School Diploma -
Joliet Central Highschool