Liliana Enciso
Joliet,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Lead Receptionist
Alden Courts Of Shorewood
05.2017 - 04.2023
- Enhanced customer satisfaction by efficiently managing reception area and addressing visitor concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to part time reception staff members.
- Made a monthly schedule for other part time receptionists
- Inputted information using PCC database for: admissions, room changes, transfers to hosp etc.
- Assist other managers with small tasks such as faxing, emails, receiving consents, copies, filing charts, schedule meetings, workplace projects etc.
Memory Care Assistant Director
Alden Courts Of Shorewood
04.2023 - Current
- Assistant Social worker and head of activity department for Dementia Unit.
- Supervise activity aids throughout the day
- Create a monthly calendar of activities for residents and create a monthly schedule for staff
- Have 1:1 meetings with families on a daily basis to discuss: hospice, overall progress in facility, DNR statuses, concerns about facility etc.
- Worked closely with management to provide effective productivity for residents.
- Trained and mentored new employees on facility schedule and overall routine.
- Streamlined communication between residents, families, nursing staff, and other managers to foster a collaborative activity environment.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation for each resident.
- Implemented effective conflict resolution strategies for resolving issues among
- Gave facility tours to new incoming families/residents
Education
High School Diploma -
Joliet Central Highschool
Joliet, Il05.2018
Skills
Staff Management
Creative Direction
Strategic Planning
Data Analysis
Staff Coordination
Media Relations
Customer Service
Decision-Making
Training and Development
Scheduling and Coordinating
Documentation And Reporting
MS Office
Timeline
Memory Care Assistant Director
Alden Courts Of Shorewood
04.2023 - Current
Lead Receptionist
Alden Courts Of Shorewood
05.2017 - 04.2023
High School Diploma -
Joliet Central Highschool
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