Liliana Espinosa Ramos
Cape Coral,FL
Summary
At UBER, I leveraged GPS and route planning expertise (hard skill) alongside exceptional interpersonal communication (soft skill) to ensure timely, safe, and satisfactory customer experiences. Recognized for maintaining a clean driving record and fostering professional relationships, I significantly contributed to enhancing the company's reputation through diligent service and reliability. I am fully willing to learn and work as soon as possible
Overview
1
1
year of professional experience
Work History
Driver
UBER
06.2023 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
High School Diploma -
Liceo Nacional De Bachillerato
ColombiaSkills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Punctual and Reliable
- Patience and understanding
- GPS and route planning
- Vehicle Maintenance
- Passenger Assistance
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Driver
UBER
06.2023 - Current
High School Diploma -
Liceo Nacional De Bachillerato
Similar Profiles
Calvenel Junior JeanCalvenel Junior Jean
Driver at UberDriver at Uber
Leonardo De Castro SilvaLeonardo De Castro Silva
Independent Driver Partner at UberIndependent Driver Partner at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
Jason TuckerJason Tucker
Rideshare Driver at UberRideshare Driver at Uber
Yunior Quintero RamosYunior Quintero Ramos
Installer at Kelly Air SystemsInstaller at Kelly Air Systems