Liliana Fernandez
Brighton,CO
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and Diagnostic Imaging scheduling. Ready to bring 18 years of relevant work experience to your team. History of financial assistance, business office skills. Organized and dependable. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and with a hardworking ethic.
Overview
20
20
years of professional experience
Work History
Patient Service Representative/Business Office Clerk
Spectrum Medical Imaging
Brighton , CO
02.2016 - Current
- Answer phone calls from Patients, offices and third party for Diagnostic Imaging Scheduling.
- Insurance and benefit verifications for imaging studies as well as authorizations for such studies.
- Assist patients in filling out check-in and payment paperwork.
- Take copayments and compiled daily financial records.
- Use Merge RIS and Epic to schedule appointments.
- Compiled and reviewed medical charts.
- Review orders and clinicals.
- Collect organized and entered patient data into medical systems.
- Medical records request.
Patient Service Representative
Touchstone Imaging Lafayette
Lafayette , Co.
01.2015 - 12.2015
- Assisted patients in filling out check-in and payment paperwork.
- Scheduling of Diagnostic Imaging procedures.
- Took copayments and compiled daily financial records.
- Facilitated communication between patients and various departments and staff.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Financial Counselor
Longmont United Hospital
Longmont , CO
03.2011 - 05.2013
- Collection of Copayments and Balances on accounts.
- Contacted insurance providers to obtain patient benefits and authorizations for exams and procedures.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Assessed client financial situation and explored background through one-on-one interview process.
- Provided Financial assistance for uninsured patients.
- Completed and Submitted applications for CICP, Medicaid and Medicare.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
Diagnostic Imaging Receptionist/ Scheduler
Longmont United Hospital
Longmont, CO
03.2002 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Scheduled appointments for X-ray, Cat Scan, MRI, Ultrasound and Mammography
departments. - Collected demographics and insurance information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Skyline High School
Longmont, COSkills
- 10 Years Experience with medical terminology and medical Interpreting (Bilingual English/Spanish)
- Registration and Scheduling
- Insurance Information Collection/Insurance Verification and Authorizations
- Communicating to Patients and Families
- Clerical Support
- Explaining Policy and Procedures
- Financial Documentation
Languages
Spanish
Professional Working
Timeline
Patient Service Representative/Business Office Clerk
Spectrum Medical Imaging
02.2016 - Current
Patient Service Representative
Touchstone Imaging Lafayette
01.2015 - 12.2015
Financial Counselor
Longmont United Hospital
03.2011 - 05.2013
Diagnostic Imaging Receptionist/ Scheduler
Longmont United Hospital
03.2002 - 03.2012
High School Diploma -
Skyline High School
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