Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Flores

Martinez,CA

Summary

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

23
23
years of professional experience

Work History

Store Manager

Rite-Aid Pharmacy
02.2012 - Current
  • Prepared monthly reports on sales figures, expenses, profits.
  • Structured HR consulting services to support staff during organizational developments and changes.
  • Created weekly schedules for 12 store personnel.
  • Analyzed sales data to identify trends and adjust inventory, accordingly preventing stockouts of popular items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Assistant Manager of Operations

Riteaid
12.2010 - 05.2012
  • Collaborated with team members to develop innovative solutions for operational challenges.
  • Conducted regular reviews of existing processes and made recommendations for improvements.
  • Coordinated and developed the implementation of new processes and systems to improve overall operations.
  • Developed strategies for improving customer satisfaction ratings.
  • Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports..
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Cashier

Riteaid
03.2006 - 12.2010
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Barista/Cashier Team Lead

Safeway
02.2002 - 02.2006
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Education

High School Diploma -

Watsonville Adult Education
Watsonville, CA

Skills

  • Sales analysis
  • Bi-Lingual
  • Employee scheduling
  • Customer service
  • Merchandising strategies
  • Financial reporting
  • Employee training
  • Team leadership and coaching
  • Cash management

Timeline

Store Manager

Rite-Aid Pharmacy
02.2012 - Current

Assistant Manager of Operations

Riteaid
12.2010 - 05.2012

Cashier

Riteaid
03.2006 - 12.2010

Barista/Cashier Team Lead

Safeway
02.2002 - 02.2006

High School Diploma -

Watsonville Adult Education

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