LILIANA GONZALES
Lyford,TX
Summary
To obtain a position where I can utilize my skills and experience. I have over six years’ experience as a provider, over four years’ experience in customer service, and two years’ experience as a receptionist. Currently I have one year experience working in a school setting as a food service worker with Lyford CISD.
Overview
23
23
years of professional experience
Work History
CSR
Atlas Credit
Raymondville, TX
07.2023 - Current
- Advised clients on loan products, terms, and eligibility requirements.
- Facilitated communication between clients and lending institutions throughout the application process.
- Managed documentation for loan applications ensuring compliance with regulations.
- Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
Legal Assistant
Law Office of Juan Angel Guerra
05.2021 - 07.2023
- Preparing a variety of litigation documents, such as pleadings, motions briefs, and other related documents. Assist in filing legal documents with state and federal courts. Adding calendars court hearings, appearances and response dates for assigned attorney. Receiving telephone calls, take and transmits messages, and establishes priority for those requiring immediate action.
Food Service Worker
Lyford CISD
08.2018 - 05.2021
- Prepare and distribute meals to students at the Lyford Middle School and Lyford High School. Worked in a team environment to ensure food preparation and food safety in our cafeteria.
CSR Agent
Qualfon
11.2015 - 05.2018
- Confer with customers by telephone or in person to provide information about products or services. Managing and updating customer accounts.
Health Care Provider
Health Care Unlimited
03.2006 - 09.2012
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming. Change bed linens, wash and iron patients' laundry, and clean patients' quarters.
Fraud Agent
ADP - Totalsource Inc
01.2006 - 10.2008
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Cashier
Whataburger-Harlingen, Texas
Harlingen, Texas
05.2006 - 11.2006
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas.
Waitress
Pizza Hut-Raymondville, Texas
Raymondville, Texas
07.2002 - 09.2003
- Greet customers entering establishments. Maintain clean and orderly checkout areas. Putting in orders for customers when ordering there food.
Education
High School Diploma -
Lyford High School
Lyford, Texas05-2002
Skills
- Work well with others while pursing common goals
- Computer and technology literacy in numerous applications
- Listen effectively
- Operate office equipment
- Speak
- Prioritize and Organize Information
- Write
- Multitask
- Critical and Creative Thinking
- Spanish/English Communication Skills
- Relate well to others, especially coworkers, students and community
- Effective communication skills that allow me to listen to instructions and act on those instructions with minimal guidance
- Organize my thoughts logically, and explain things clearly
Timeline
CSR
Atlas Credit
07.2023 - Current
Legal Assistant
Law Office of Juan Angel Guerra
05.2021 - 07.2023
Food Service Worker
Lyford CISD
08.2018 - 05.2021
CSR Agent
Qualfon
11.2015 - 05.2018
Cashier
Whataburger-Harlingen, Texas
05.2006 - 11.2006
Health Care Provider
Health Care Unlimited
03.2006 - 09.2012
Fraud Agent
ADP - Totalsource Inc
01.2006 - 10.2008
Waitress
Pizza Hut-Raymondville, Texas
07.2002 - 09.2003
High School Diploma -
Lyford High School