Quintia Roberson
Gray,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
CSR
Apple
03.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Health Insurance Agent
WellCare
01.2020 - 03.2021
- Verify insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scan, receive, and send faxes to insurance claims, co-pay assistance information and patient documentation.
- Perform needs analysis to obtain information required to make appropriate health insurance
- Answers inbound calls daily from existing and future policyholders to answer inquiries and discuss insurance options.
Certified Pharmacy Technician
Walgreens
03.2010 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Diploma -
Jones County High School
Gray, GA05.2008
Skills
- Professional Relationships
- Claims Information Gathering
- Policyholder Communication
- Healthcare Common Procedure Coding System (HCPCS)
- Customer Service
- Sales
Timeline
CSR
Apple
03.2021 - 11.2022
Health Insurance Agent
WellCare
01.2020 - 03.2021
Certified Pharmacy Technician
Walgreens
03.2010 - 01.2020
Diploma -
Jones County High School
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