Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Graham

Phoenix,AZ

Summary

Dynamic Shift Supervisor at Starbucks with expertise in cash handling and employee training. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in inventory control and fostering a collaborative team environment, leading to improved service efficiency and a welcoming atmosphere. Committed to workplace safety and creative problem-solving.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
Phoenix, AZ
02.2020 - Current

Opening the store. Balancing cash tills. Counting, ordering and organizing inventory for the store. Resolving customer concerns in a graceful manner. Leading and training a team of baristas to promote.

Barista/Keyholder

Something’s Brewing Coffee Shop
Fayetteville, NC
02.2023 - 03.2023

Operated cafe independently.. Created a welcoming environment for locals while maintaining a clean cafe space. Performed cafe duties solo such as; ringing up customers, quickly crafting varieties of beverages and packing up bakery items, counted and stocked inventory, cleaned and closed store alone.

Education

Hoke County High School
Fayetteville, NC
2019

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Operations management
  • Safety awareness
  • Creative problem solving
  • Customer service management
  • Superb time management skills

Timeline

Barista/Keyholder

Something’s Brewing Coffee Shop
02.2023 - 03.2023

Shift Supervisor

Starbucks
02.2020 - Current

Hoke County High School
Liliana Graham