Liliana Guardado
Mission,TX
Summary
Accomplished Retention Customer Service Representative with a proven track record at Spectrum, adept in upselling strategies and creative problem solving. Excelled in multi-task management and active listening, significantly enhancing customer satisfaction and team productivity. Demonstrates exceptional adaptability and a strong commitment to professional excellence.
Overview
4
4
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
Pharr, TX
11.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs to upsell products or services.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Head Bartender
Wings And Rings
McAllen, TX
06.2021 - 09.2024
- Effectively multitasked within fast-paced environment.
- Ensured accurate cash handling procedures were followed at all times.
- Planned and coordinated special events to boost customer numbers and profits.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted guests with friendliness and professionalism.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Palmview High School
05-2022
Skills
- Call center experience
- Upselling strategies
- Multi-task management
- Creative problem solving
- Typing proficiency
- Active listening
- Strong teamwork
- De-escalation techniques
- Adaptability and flexibility
Bilingual
- English
- Spanish
Timeline
Retention Customer Service Representative
Spectrum
11.2024 - Current
Head Bartender
Wings And Rings
06.2021 - 09.2024
High School Diploma -
Palmview High School
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