Liliana Guzman

Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Resolved escalated issues by maintaining composure under pressure.

Accurately managed financial transactions involving cash, credit card payments, and electronic transfers.

Resolved customer concerns by delivering exceptional service during refund or exchange transactions.

• Provided personal care services, enhancing dignity and respect for individuals.
• Fostered emotional well-being through engaging discussions and shared experiences.
• Ensured sanitation protocols through light housekeeping activities in the patient's environment.

Ensured accuracy of cash drawer.

Effectively managed challenges involving inaccurate pricing and compromised merchandise conditions.

Ensured cleanliness and organization of workstations by routinely sanitizing registers, counters, and conveyor belts.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Delivered outstanding customer support by addressing inquiries.

De-escalated tense conversations with dissatisfied customers effectively.

Executed transaction processing efficiently across multiple payment methods.

Processed returns in compliance with corporate guidelines, maintaining high levels of customer satisfaction.