Liliana HERNANDEZ
Nampa,ID
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Chic-Fil-A
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Psychology
Boise State University
Boise, ID12-2024
Associate of Arts - Liberal Arts: Social And Behavioral Science
Santa Monica College
Santa Monica, CA12-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Operations management
- Policy enforcement
- Financial management
- Safety protocols
- Coaching and mentoring
- Adaptability and flexibility
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- 40 Hour RBT Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Chic-Fil-A
08.2021 - Current
Bachelor of Science - Psychology
Boise State University
Associate of Arts - Liberal Arts: Social And Behavioral Science
Santa Monica College
Similar Profiles
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Jasmine TellisJasmine Tellis
Food Service Worker at Chic-Fil-AFood Service Worker at Chic-Fil-A
Julissa FerminJulissa Fermin
FOH Staff Member at Chic-Fil-AFOH Staff Member at Chic-Fil-A
Justin SmithJustin Smith
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Thomas BattertonThomas Batterton
Door Builder at Gem State Doors and MillworkDoor Builder at Gem State Doors and Millwork