LILIANA Jimenez
Napleton Mercedes Benz
Dyer,IN
4
years of professional experience
Adaptable sales professional with proven success in building strong client relationships and delivering exceptional customer service across automotive and retail sectors. Demonstrates strong leadership, effective communication, and expertise in CRM software. Recognized for driving repeat business, efficiently managing multiple tasks, and supporting team goals to enhance business performance.
Work History
Sales Representative
6 Months- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product demonstrations, showcasing features and benefits of luxury vehicles.
- Collaborated with sales team to develop strategies for lead generation and conversion.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Negotiated sales agreements, ensuring alignment with company policies and client needs.
- Provided exceptional after-sales support, addressing client inquiries and concerns promptly.
- Trained new sales representatives on best practices and effective sales techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Car Salesperson
1 Month- Developed strong customer relationships to enhance sales and improve client retention.
- Conducted vehicle demonstrations, highlighting features to drive customer interest and engagement.
- Collaborated with finance team to streamline loan approval processes for customers.
- Assisted in inventory management, ensuring accurate tracking of vehicles on the lot.
- Utilized CRM software to manage leads and follow up on potential sales opportunities.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Consultant
10 Months- Engaged customers to identify needs and recommend appropriate vehicle options.
- Facilitated test drives, ensuring positive customer experiences and addressing inquiries effectively.
- Collaborated with team members to develop promotional strategies and enhance sales performance.
- Maintained up-to-date knowledge of product features, specifications, and market trends to inform client discussions.
- Generated follow-up communications with clients post-sale to ensure satisfaction and foster repeat business.
- Analyzed sales data to identify opportunities for process improvements and targeted marketing efforts.
Sales Associate
9 Months- Assisted customers in product selection, providing exceptional service to enhance shopping experience.
- Maintained organized sales floor, ensuring optimal product placement and inventory visibility.
- Operated point-of-sale system, accurately processing transactions and handling cash management.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Customer Service Associate
6 Months- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Maximized customer satisfaction by anticipating needs and consistently offering support.
- Used POS systems to calculate and complete customer orders and transactions.
- Participated in regular training sessions to stay updated on product changes and policy updates.
- Maintained confidentiality when handling sensitive customer information.
- Worked flexible hours, including weekends and holidays, as needed by business.
- Managed numerous responsibilities and collaborated across various departments.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Education
High School
- Member of MCJROTC
- Awarded Twice NCO Leadership Ribbon. Promoted as Lance Corporal. Earned two shooting badges Marksman and Sharpshooter.
High School Diploma
Skills
Customer Support
Orders and refund processing
Effective Communication
Positive Attitude
POS System Operation
Decision Making
Multitasking
Adaptability
Time Management
Relationship Building
Organizational Skills
Teamwork and Collaboration
Reliability
Public speaking
Critical thinking
Relationship building
Sales closing
Customer retention
LANGUAGE
Spanish
Professional Working
COMMUNITY SERVICE
Completed 36 hours
Timeline
Sales Representative
Napleton Mercedes Benz
01.2026 - 07.2026Read More
Car Salesperson
Webb Ford
12.2025 - 01.2026Read More
Sales Consultant
Hawk Subaru
02.2025 - 12.2025Read More
Sales Associate
5 Below
05.2024 - 02.2025Read More
Customer Service Associate
Walgreens Inc.
12.2022 - 06.2023Read More
Romeoville High School
High School
Read More
Joliet West Highschool
High School Diploma
Read More