Liliana Masias
Citrus Heights,CA
Summary
Detail-oriented and motivated professional with experience in customer service, organization and team support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Physician Relations Manager
Luna Physical Therapy
07.2024 - Current
- Organized educational events and workshops for physicians, fostering a collaborative healthcare community.
- Built strong relations with staff and clients through excellent communication and support,
- Delivered timely updates on organizational developments to participating physicians via newsletters, email campaigns, or personal check-ins.
Patient Services- Revenue Cycle
Luna Physical Therapy
09.2023 - 07.2024
- Processed patient insurance verification, payments, and billing inquiries with accuracy and efficiency.
- Maintained organized records and payment plans for compliance and accuracy.
- Supported revenue cycle operations by coordinating with patients and insurance providers.
Back Room Associate
Marshalls
08.2020 - 06.2021
- Received incoming merchandise and stored in correct stock locations while replenishing on the sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
Education
El Camino Fundamental High School
Carmichael, CA06.2016
Skills
- Retail & customer service support
- Stocking & inventory organization
- Time management & multitasking
- Team collaboration
Affiliations
- United States Navy Veteran
Timeline
Physician Relations Manager
Luna Physical Therapy
07.2024 - Current
Patient Services- Revenue Cycle
Luna Physical Therapy
09.2023 - 07.2024
Back Room Associate
Marshalls
08.2020 - 06.2021
El Camino Fundamental High School
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