Liliana Nava
Houston
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Plucker Wing Bar. Recognized for leadership potential, I excelled in guest engagement and conflict resolution, transforming challenges into positive experiences. A dedicated team player, I thrive in high-pressure environments while effectively managing time and multitasking. Looking to expand my current experience while transitioning into a new industry that will allow me to grow professionally, diversify my skill set, and create new opportunities for advancement.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Plucker Wing Bar
Pasadena, TX
07.2023 - 05.2026
- Provided attentive customer service in high-volume environment, ensuring guest satisfaction and prompt service.
- Assisted in training new servers on menu details, service protocols, and restaurant policies .
- Resolved customer complaints professionally, turning potential issues into positive experiences for guests.
- Collaborated with team members to maintain smooth restaurant operations during peak hours.
- Recognized by management for strong performance and leadership potential, resulting in expanded responsibilities and title of an "A player".
Education
High School Diploma -
Cesar Chavez High School
Pasadena, TX06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- conflict resolution
- Verbal communication
- Multitasking
- Time management
- Team player
Certification
- [texas alcoalic beverage commission ] Training - JULY 2025-2027
Timeline
Server
Plucker Wing Bar
07.2023 - 05.2026
High School Diploma -
Cesar Chavez High School