Liliana Navarro
Roseburg,Oregon
Summary
Results-driven professional with a strong work ethic and proven sales techniques. Expertise in resolving customer complaints and facilitating effective communication to enhance client satisfaction.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Solar Appointment Setter
Freedom Forever
Roseburg, Oregon
11.2025 - Current
- Provided information regarding services and policies.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Resolved customer complaints promptly and efficiently.
- Scheduled appointments efficiently for potential solar energy clients.
- Distributed to team members to support open communication and quality customer service.
- Participated in training sessions to stay updated on product offerings and sales techniques.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Coordinated company events with venues and advised staff of pertinent details.
Direct Support Professional
Rise
Roseburg, Oregon
06.2025 - Current
- Assisted individuals with daily living activities and personal care routines.
- Supported clients in community integration and social interaction opportunities.
- Monitored client behavior and reported observations to supervisors promptly.
- Ensured a safe environment by following health and safety protocols consistently.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Education
Some College (No Degree) - Business
UCC
Roseburg, ORSkills
- Customer service
- Sales techniques
- Health and safety
- Effective communication
- Strong work ethic
- Cash handling experience
- Restocking inventory
- Patience and empathy
- Supporting medical patients
- Cleanliness and hygiene
- Staff support
- Multitasking
- Professionalism
Certification
OLCC Marijuana Worker Permit
Timeline
Solar Appointment Setter
Freedom Forever
11.2025 - Current
Direct Support Professional
Rise
06.2025 - Current
Some College (No Degree) - Business
UCC