Liliana Ortega
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Lowes Home Improvement
10.2019 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with approximately customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Cash Management Service Teller
Loomis Armored US
09.2018 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Key Holder
Dollar General Store
10.2016 - 09.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
No Degree - Sports Medicine
Alvin Community College
Alvin, TX08.2026
High School Diploma -
Manvel High School
Manvel, TX05.2017
Skills
- Client Relations
- Relationship Selling
- Needs Assessment
- Inquiry Handling
- Sales Expertise
- Customer Service and Care
- Complaint Resolution
- Team Collaboration
- Fluent in Spanish and English
- Cash Handling
- Relationship Building
- Account Management
Timeline
Sales Specialist
Lowes Home Improvement
10.2019 - Current
Cash Management Service Teller
Loomis Armored US
09.2018 - 04.2019
Key Holder
Dollar General Store
10.2016 - 09.2018
No Degree - Sports Medicine
Alvin Community College
High School Diploma -
Manvel High School
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