Liliana Perez
Oklahoma city,Ok
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Receptionist /Phlebotomist
Jones Family Care
01.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Legal Assistant
Tai Stevenson and Associates
05.2020 - 01.2022
- Support Lawyers with various tasks
- Communicating with clients in regards to their cases
- Organizing and maintaining files
- Coordinated faxes and maintained legal documents
- Answered high volume inquiries
UnitedHealth Group/ OptumRx
11.2019 - 04.2020
- Answer incoming calls from patients on issues related to benefit eligibility questions and prescription status inquiries
- Educate customers on their prescription benefits, use of plan, premiums and status of orders, and claims
- Make outbound calls to customers on prescriptions withhold orders and payment issue
- Also assist entering new prescription orders into system
- Made outbound calls to Providers/ pharmacists for mutual patient verification on address for Prior authorization purposes
- Send out decision letters to customers regarding medications being approved, or denied through plan exclusions
CSR
Unique Insurance Company
05.2018 - 10.2019
- First Reports/, Assist clients reporting accidents for the first time
- Inform customers about their active/cancelled policies
- Answer questions about coverage and current claims
- Discuss statuses on claims
NTT Data / Customer Service Representative
12.2017 - 04.2018
- Assist Massachusetts residents with their health coverage needs
- Inform potential customers about the coverage plans available
- Facilitate the health care enrollment process
Shipping & Receiving Technician
PD- RX Pharmaceuticals
08.2016 - 11.2017
- Repack pharmaceuticals into PD-RX labeled containers
- Maintain records of incoming and outgoing shipments
- Prepare outgoing shipping documents
- Verify outgoing shipping contents, scan order, and ship to customer
Education
Oklahoma City Community College
High School Diploma -
University of Central Oklahoma
No Degree - Phlebotomy
Eastern Oklahoma County Technology Center
Choctaw, OK05.2023
Skills
- Bilingual
- Excellent organizational skills
- Computer skills
- Good communication
- Strong work ethic
- Positive attitude
- High call volume
- Reliable
- Focused and driven
- Document Control
- Medical Office Experience
Certification
- PT - Phlebotomy Technician
Timeline
Front Office Receptionist /Phlebotomist
Jones Family Care
01.2022 - Current
Legal Assistant
Tai Stevenson and Associates
05.2020 - 01.2022
UnitedHealth Group/ OptumRx
11.2019 - 04.2020
CSR
Unique Insurance Company
05.2018 - 10.2019
NTT Data / Customer Service Representative
12.2017 - 04.2018
Shipping & Receiving Technician
PD- RX Pharmaceuticals
08.2016 - 11.2017
Oklahoma City Community College
High School Diploma -
University of Central Oklahoma
No Degree - Phlebotomy
Eastern Oklahoma County Technology Center
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