Liliana Resendiz
Green Bay,WI
Summary
Customer-focused Guest Experience Coordinator highly productive in fast-paced environments, ensuring tasks are completed efficiently and effectively. Skilled in communication, problem-solving, and time management, with an ability to excel in conflict resolution, team leadership, and customer service excellence. Utilize active listening and empathy to enhance guest satisfaction and foster positive experiences.
Overview
7
7
years of professional experience
2002
2002
years of post-secondary education
Work History
Body shop guest experience coordinator
Bergstrom collision center
Green Bay, WI
09.2024 - Current
- Facilitated communication between customers and technicians to enhance service clarity.
- Managed scheduling of appointments to optimize customer flow and service efficiency.
- Assisted customers in understanding repair processes and timelines for better expectations.
- Coordinated follow-up calls to ensure customer satisfaction post-service completion.
- Maintained organized records of customer interactions for efficient reference and tracking.
- Collaborated with team members to streamline service operations and improve workflows.
- Trained new staff on customer service protocols to uphold company standards effectively.
- Collaborated with other departments within the organization to coordinate efforts between teams.
- Maintained accurate records of event expenses and payments.
- Resolved any customer complaints or issues that arose during an event in a timely manner.
- Provided excellent customer service to guests attending events.
- Responded promptly to inquiries from potential customers regarding available services and pricing information.
- Performed administrative tasks such as filing documents and ordering supplies.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests beverages and refreshments upon check-in.
Customer Service Representative
Cash Depot Inc.
Green Bay, Wisconsin
03.2024 - 07.2024
- Assisted customers with inquiries about services and account information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained up-to-date knowledge of company policies and procedures.
- Educated customers on product offerings and promotions to enhance service experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Commercial Sales Manager
AutoZone
Green Bay, WI
08.2018 - 03.2024
- Developed and implemented sales strategies to increase market share.
- Trained and mentored sales team on product knowledge and customer engagement.
- Analyzed market trends to identify opportunities for business growth.
- Managed inventory levels to meet customer demands effectively.
- Negotiated contracts with vendors to optimize purchasing costs.
- Conducted performance reviews to improve team productivity and morale.
- Established strong relationships with key clients for long-term loyalty.
- Maintained effective customer communications and built strong customer relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted exemplary leadership by communicating company's goals and strategic vision.
- Visited and investigated local companies to determine and meet exact needs.
- Ensured all required documents were submitted accurately and on time for each sale.
- Resolved customer complaints regarding sales and service.
Education
Steinmetz
Chicago, ILSkills
- Customer service
- Scheduling management
- Complaint resolution
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Body shop guest experience coordinator
Bergstrom collision center
09.2024 - Current
Customer Service Representative
Cash Depot Inc.
03.2024 - 07.2024
Commercial Sales Manager
AutoZone
08.2018 - 03.2024
Steinmetz