Liliana Rodriguez
Las Vegas,NV
Summary
Proven leader with extensive experience in retail and hospitality, notably at Spezziata - Miracle Mile Shops. Excelled in enhancing operational efficiency and customer satisfaction through exceptional service and sales expertise. Skilled in suggestive selling and fostering positive guest interactions, I significantly contribute to team success and business growth.
Overview
14
14
years of professional experience
Work History
Store Manager
Spezziata - Miracle Mile Shops/Planet Hollywood
Las Vegas, NV
02.2024 - 12.2024
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Key Holder Supervisor
Bare Minerals
Las Vegas, NV
01.2017 - 08.2019
- Assisted customers in locating products throughout the store.
- Conducted regular team meetings to discuss progress and challenges.
- Recruited, interviewed and trained new key holders.
- Supported the Store Manager in daily operations activities as needed.
- Resolved customer complaints in a timely manner.
Cocktail Server
Seafood Shack - Treasure Island
Las Vegas, NV
08.2015 - 05.2016
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Communicated with customers to take drink orders accurately.
- Answered questions regarding drinks specials and menus items.
- Greeted guests upon arrival and provided them with menus.
- Cleaned bar area including wiping surfaces, disposing trash.
- Verified inventory levels for ordering purposes.
Cocktail Server
Fleur by Hubert Keller - Mandalay Bay
Las Vegas, NV
06.2011 - 07.2015
- Received payment by cash or credit card and return change when necessary.
- Communicated with customers to take drink orders accurately.
- Prepared and served alcoholic beverages in accordance with company standards.
- Provided excellent customer service at all times.
- Maintained tidiness and organization throughout bar area.
- Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
Education
Some College (No Degree) - Business Administration and Management
College of The Canyons
Valencia, CASkills
- Sales expertise
- Liquor, wine, and food service
- Hospitality service expertise
- Service-driven sales
- Product knowledge
- Positive guest interactions
- Exceptional customer service
- Suggestive selling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Spezziata - Miracle Mile Shops/Planet Hollywood
02.2024 - 12.2024
Key Holder Supervisor
Bare Minerals
01.2017 - 08.2019
Cocktail Server
Seafood Shack - Treasure Island
08.2015 - 05.2016
Cocktail Server
Fleur by Hubert Keller - Mandalay Bay
06.2011 - 07.2015
Some College (No Degree) - Business Administration and Management
College of The Canyons