Liliana Sanchez
Houston,TX
Summary
Dedicated hospitality professional experienced in delivering exceptional service and maintaining cleanliness standards. Strong ability to adapt to menu changes and customer needs, driving satisfaction and repeat business through effective communication and relationship-building.
Overview
3
3
years of professional experience
Work History
Server
Houston Country Club
1 Potomac Dr, Houston, TX 77057
04.2025 - Current
- Adapted quickly to changing menu items and special requests from guests.
- Engaged with customers to build rapport and encourage repeat visits.
- Implemented feedback mechanisms for continuous service improvement initiatives.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Lao’d District
9393 Bellaire Blvd Ste B, Houston, TX 77036
07.2023 - 03.2024
- Provided exceptional customer service to enhance dining experiences.
- Managed order accuracy and timely delivery to ensure guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team members during peak hours to improve workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Harmony Science Academy
9431 W Sam Houston Pkwy S, Houston, TX 77099Skills
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Service prioritization
- Order accuracy
- Daily specials memorization
- Multitasking
- Liquor, wine, and food service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Houston Country Club
04.2025 - Current
Server
Lao’d District
07.2023 - 03.2024
High School Diploma -
Harmony Science Academy