Liliana Soto
Phoenix,AZ
Overview
12
12
years of professional experience
Work History
Appointment Scheduler
Southwest Skin Specialists
Phoenix, AZ
04.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as first point of contact and set appointments for prospective patients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Front Office Receptionist
Arizona Eye Specialists
Scottsdale
01.2024 - 01.2024
- Greeting patients
- Checking patients in and out
- Scheduling or rescheduling patient appointments
- Insurance verifications
- Answering any patient questions
- Confirming appointments
- Sending referrals out when needed
Front Desk Receptionist
Desert Ridge Family Physicians
Phoenix
04.2020 - 01.2024
- Checking patients in and out
- Scheduling/Rescheduling patient appointments
- Answering phone calls and emails from patients
- Filing medical records and other documents
- Keeping the front desk or office organized and running smoothly
- Calling patients to remind them of their appointments
- Using a computer, medical office software, and other technology to keep information organized and up-to-date
- Processing payments from patients
- Assisting patients with filling out forms and answering their questions
- Contacting insurance companies
Front Office Receptionist
Pueblo Family Physicians, LTD
Scottsdale
10.2018 - 04.2020
- Greeting patients professionally both in person and on the phone
- Checking patients in and out
- Answering incoming phone calls
- Answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by answering questions
- Verifying financial records and collecting patient charges
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Housekeeping MLR
Marriott Canyon Villas
Phoenix
05.2015 - 10.2018
- Prepare and distribute assignment sheets/workboards to Housekeeping staff
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Document and resolve issues with discrepant rooms with the Front Desk
- Respond promptly to requests from guests and other departments
- Report preventative or other maintenance issues in public areas or guest rooms
- Contact other departments directly for urgent repairs
- Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, soiled linens, and trash
- Complete required Housekeeping paperwork.
Medical Receptionist
Bell Pediatrics
Phoenix
02.2013 - 05.2015
- Front office
- Checking patient in and out
- Answering phone calls
- Scheduling appointments
- Rescheduling appointments
- Taking copays and calling to collect balances
- Rooming patients
- Verifying insurances
- Confirming appointments
- Opening/closing the office
- Cleaning lobby and exam rooms
Education
High school diploma -
Paradise Valley High School
Phoenix, AZ05.2012
Skills
- Medical Scheduling
- Insurance Verification
- Medical Receptionist
- HIPAA
- Medical Office Experience
- Ema (somewhat)
- Multitasking
- Flexibility
- Telephone skills
- Customer service
- Organizational skills
- Appointment scheduling
- Teamwork
- EMR systems
- EClinicalWorks
- Athenahealth
- Epic
- NextGen
- Computer Skills
- Bilingual
- Time management
- Phone etiquette
- Office experience
Timeline
Appointment Scheduler
Southwest Skin Specialists
04.2024 - Current
Front Office Receptionist
Arizona Eye Specialists
01.2024 - 01.2024
Front Desk Receptionist
Desert Ridge Family Physicians
04.2020 - 01.2024
Front Office Receptionist
Pueblo Family Physicians, LTD
10.2018 - 04.2020
Housekeeping MLR
Marriott Canyon Villas
05.2015 - 10.2018
Medical Receptionist
Bell Pediatrics
02.2013 - 05.2015
High school diploma -
Paradise Valley High School