Liliana Tamayo-Cruz
Harvest,AL
Summary
Dynamic IT Support Specialist with proven expertise at Saint Elizabeth Hospital, excelling in system diagnostics and incident reporting. Enhanced operational efficiency through proactive maintenance and security protocols, while delivering exceptional remote support. Skilled in Active Directory and Office 365 management, ensuring seamless user experiences and robust data protection.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Saint Elizabeth Hospital
01.2023 - 12.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided frontline IT support for hospital staff, ensuring minimal downtime for critical healthcare operations.
- Managed user accounts and access permissions within Office 365 and Active Directory, adhering to HIPAA compliance.
- Configured and maintained Windows and Linux workstations used in medical and administrative departments.
- Assisted in the deployment and troubleshooting of electronic health record (EHR) systems and other hospital applications.
- Conducted system monitoring and proactive maintenance to prevent network disruptions in patient care areas.
- Performed server patching, backup management, and disaster recovery planning to secure sensitive hospital data.
- Worked alongside medical staff to optimize IT workflows, improving efficiency and response times for patient care needs.
IT Support Specialist
Parkerson STEM Academy
08.2021 - 12.2022
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Provided technical support for students, faculty, and staff, troubleshooting hardware, software, and network issues.
- Managed and maintained Windows and Linux systems, ensuring optimal performance and security.
- Administered Office 365 accounts, including email configuration, user management, and licensing.
- Handled Active Directory tasks such as user provisioning, group policy management, and access control.
- Monitored and maintained school servers, performing updates, backups, and security configurations.
- Assisted in deploying and managing software applications across school devices and networks.
- Documented technical issues, solutions, and procedures to improve IT support efficiency.
Education
High School Diploma -
Central High School
Beaumont, TX05-2021
Skills
- System diagnostics
- Incident reporting
- Remote support
- Security protocols
- Active Directory
- O365
Languages
Spanish
Native or Bilingual
Timeline
IT Help Desk Technician
Saint Elizabeth Hospital
01.2023 - 12.2023
IT Support Specialist
Parkerson STEM Academy
08.2021 - 12.2022
High School Diploma -
Central High School
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