Travis Rush
Bakersfield,CA
Summary
Dynamic IT Help Desk Technician with a proven track record at Avadine, excelling in hardware repair and exceptional customer service. Mastered system diagnostics and problem resolution, enhancing system performance and user satisfaction. Expert in software installation and user support, achieving significant improvements in support efficiency and incident resolution.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Avadine
11.2021 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
High School Diploma -
Liberty University Online
06.2020
Skills
- Hardware Repair
- System diagnostics
- Asset Management
- Software Updates
- Incident Reporting
- Remote Support
- Software Installation
- Application support
- Problem Resolution
- Software diagnosis
- Customer Service
- User credential management
- Microsoft Outlook
- System Administration
- Account Management
- Hardware upgrades
- Windows 10
- Product Troubleshooting
Additional Information
I also spent the better part of 2 years working as level 2 support, CCTV camera systems for Aera Energy using Ocularis systems working with Axis and Bosch cameras as a contractor.
Timeline
IT Help Desk Technician
Avadine
11.2021 - Current
High School Diploma -
Liberty University Online
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