Liliana Valencia
Chicago,IL
Overview
3
3
years of professional experience
Work History
Grocery Clerk
Mariano's
12.2024 - Current
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Assisted customers in locating products, enhancing the shopping experience.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Increased efficiency in stock management by organizing products according to popularity and seasonality.
- Rotated grocery products, ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
- Used manual and electric pallet jacks to move merchandise to the sales floor for stocking.
Cashier
Burger King
08.2022 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Justice Studies
Northeastern Illinois University
Chicago, IL06-2028
High School Diploma -
Instituto Health Sciences Career Academy
Chicago, IL06-2022
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Fluent in English
- Fluent in Spanish
Timeline
Grocery Clerk
Mariano's
12.2024 - Current
Cashier
Burger King
08.2022 - 12.2024
Associate of Arts - Justice Studies
Northeastern Illinois University
High School Diploma -
Instituto Health Sciences Career Academy