LILIANA C LA TORRE
Tinton Falls
Summary
Dedicated manager with over 9 years of experience in overseeing cleaning operations. Skilled in staff training, performance monitoring, and shift scheduling. Focused on enhancing service quality and client satisfaction through effective communication and problem resolution.
Overview
10
10
years of professional experience
Work History
MANAGER
B&S CLEANING SERVICES
Stamford
10.2015 - 05.2025
- Oversaw operations of cleaning teams at multiple client locations to ensure service excellence.
- Trained staff in effective cleaning techniques and adherence to safety protocols.
- Scheduled shifts to maintain adequate coverage across all projects.
- Conducted quality inspections, ensuring high service standards were consistently met.
- Implemented inventory management processes for cleaning supplies and equipment.
- Facilitated communication between clients and cleaning teams for continuous improvement.
- Resolved client issues promptly to enhance satisfaction with services rendered.
- Monitored employee performance, offering constructive feedback for development.
Education
Some College (No Degree) - Communications
COMMUNICATIONS
PERUSkills
- Team management and shift scheduling
- Safety compliance
- Client communication
- Service excellence
- Staff training and performance monitoring
- Multitasking and adaptability
- Calm under pressure
- Attention to detail
Languages
Spanish
Native/ Bilingual
Affiliations
PRIMARY CARE GIVER OF A FAMILY MEMBER FROM THE TIME THEY WERE DIAGNOSED WITH END OF STAGE KIDNEY DESEASE UNTIL THEY DIED.
I WAS TRAINED BY DAVITA ON HOW TO DO PERITONEAL DIALYSIS AT HOME.
I WAS TRAINED BY DAVITA ON HOW TO DO PERITONEAL DIALYSIS AT HOME.
Timeline
MANAGER
B&S CLEANING SERVICES
10.2015 - 05.2025
Some College (No Degree) - Communications
COMMUNICATIONS