Liliana (Lily) Badessa
Haines City
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs. Extremely passionate about providing guests with not only good service, but high hospitality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess/Busser
Applebee's Neighborhood Grill & Bar
08.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Event Assistant
Ryan Designs
03.2023 - 08.2024
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Education
Bachelor of Science - Hospitality Management
Lynn University
Boca Raton, FL05-2028
Skills
- Customer Service
- Multitasking
- Patience and Empathy
- Cleaning and sanitation
- Interactive communication skills
- Guest Engagement
Certification
CPR Certified
Timeline
Hostess/Busser
Applebee's Neighborhood Grill & Bar
08.2023 - 08.2024
Event Assistant
Ryan Designs
03.2023 - 08.2024
CPR Certified
Bachelor of Science - Hospitality Management
Lynn University
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