Liliana Nicole Mora
Anaheim,CA
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Experienced with food preparation, event setup, and customer service. Utilizes organizational and multitasking skills to ensure efficient catering operations. Knowledge of maintaining hygiene standards and providing excellent customer experiences.
Overview
8
8
years of professional experience
Work History
Phlebotomist
LabCorp
Tustin, CA
12.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients and staff.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Front Desk Coordinator and Spa Attendant
The Spa at the Glen
Brea, USA
10.2021 - 12.2023
- Acknowledged arrival of guests to reception area with eye contact and proper greeting
- Offer membership programs and provide customized recommendations for services, enhancements, and service providers that are best fit for each guests needs
- Inform staff members of cancellations and client arrival
- Answered customer calls, providing responses to queries, appointment scheduling, service advice and complaints
- Guided clients on spa procedures to prepare for appointments and lead through check-in and intake process
- Restock all amenities, including robes, sandals, bathroom towels, cleaning mirrors, removing clothing hangers, vacuuming floor, and clean and sanitize locker rooms and common areas
- Answered guest questions regarding available services, fees and facility policies
Phlebotomy Student
Mission Family Practice
Mission Viejo, USA
03.2023 - 03.2023
- Developed positive patient relationships through effective communication and compassionate attitude
- Took standard precautions by using personal protective equipment
- Verified specimen information, completed data entry and properly matched patient information to specimens
- Cleaned, sanitized and maintained department equipment and work areas according to facility standards
- Received and packed specimens and expedited delivery process for lab processing
- Maintained organized and sanitized environment and verified stock of operating supplies and forms
- Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality
- Prepared tools, equipment and machinery to safely draw blood and transport samples
- Collaborated with patients, doctors and nursing staff to maintain continuity of care
Shift Leader
Blaze Pizza
Fullerton, USA
07.2020 - 09.2021
- Greeted customers with prompt and friendly service
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Handled escalated complaints with swift acknowledgement, and expert conflict-resolution
- Reduced health risks and service challenges with strong attention to quality control and safe food-handling practices
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Adhered to cash handling policies and procedures and balanced cash drawers at beginning and end of shift
Catering
Knott's Berry Farm
Buena Park, CA
03.2018 - 03.2020
- Organized special events catering, coordinating with clients to deliver customized menus and memorable experiences.
- Oversaw catering events from preparation through execution, ensuring guest satisfaction with the provided cuisine.
- Set up and dismantled banquet facilities, adhering to safety and organizational standards.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
Phlebotomy License- CPT 1 -
American Harbor College
Orange, CA03-2023
High School Diploma -
Katella High School
Anaheim, CA08-2019
Associate of Arts - Sociology
Fullerton College
Fullerton05-2023
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Communication Skills
- Team Work
- Computer Proficiency Skills
- Attention to Detail
- Customer Service Skills
- Work Ethic
- Patient and Compassionate
- Organization Skills
- Responsibility
- Patient support
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Phlebotomist
LabCorp
12.2023 - Current
Phlebotomy Student
Mission Family Practice
03.2023 - 03.2023
Front Desk Coordinator and Spa Attendant
The Spa at the Glen
10.2021 - 12.2023
Shift Leader
Blaze Pizza
07.2020 - 09.2021
Catering
Knott's Berry Farm
03.2018 - 03.2020
High School Diploma -
Katella High School
Phlebotomy License- CPT 1 -
American Harbor College
Associate of Arts - Sociology
Fullerton College
Bachelor of Science - Public Health
California State University, Fullerton