Liliana R Lemus
Lutz
Summary
Experienced in managing store operations with a focus on customer service and staff supervision. Responsibilities included overseeing daily activities, ensuring compliance with operational standards, and resolving customer issues to maintain a positive shopping environment. Demonstrated ability to streamline processes and enhance workflow efficiency through strategic initiatives. Proficient in financial management, including cash handling and reconciliation of daily receipts.
Overview
15
15
years of professional experience
Work History
Associate Key Carrier (Coordinator)
HomeGoods
07.2024 - Current
- Serve as Manager on Duty, overseeing store operations and opening/closing procedures.• Supervise and coach associates, maintaining high standards of customer service.• Ensure optimal staff coverage and workflow efficiency.• Resolve customer issues promptly, maintaining a positive shopping environment.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Reconciled daily register receipts against shift reports for accuracy.
- Replenished merchandise on shelves according to planogram specifications.
- Participated in physical inventories as requested by management team.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Verified that all coupons were applied correctly to transactions.
- Greeted customers, provided assistance and answered inquiries.
- Followed opening and closing procedures as outlined by the manager.
- Collaborated with management to determine key tasks and delegate to staff members.
Operations Manager
Hacienda Casa Blanca
Barranquilla
06.2022 - 04.2024
- Directed and coordinated daily operations to ensure efficient workflowand productivity.● Developed and implemented strategic initiatives to streamlineoperations, resulting in a 20% increase in operational efficiency.● Managed financial records, budgets, and expenditures, ensuringcompliance with industry regulations.● Conducted regular audits and performance evaluations to maintainhigh standards of quality and performance.● Liaised with clients and stakeholders to enhance customer satisfactionand address any issues promptly.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed scheduling, training and inventory control.
Accounting Assistant
Henry Mayo Newhall Hospital
Newhall
01.2017 - 02.2020
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Assisted with payroll processing by entering employee hours into the system.
- Answered questions from customers regarding their billing or payment status.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Director of Operations
Lc Cargo Xpress, Inc
Los Angeles
10.2010 - 12.2015
- Directed day-to-day operations and managed cross-functional teams.• Oversaw budgeting and compliance, ensuring smooth logistics processes.• Introduced efficiency measures that enhanced service delivery.• Built strong client relationships to boost satisfaction and retention.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Developed training programs for new employees as well as existing staff members.
Education
Bachelor in Business Administration Minor in Law -
Cavendish College
City Of Westminster (London)12-1997
Bachelor in Business Administration - Business Administration
Universidad Autónoma Del Caribe
Barranquilla , COLOMBIA 05-1993
Skills
Project management
● High ethical standards
● Superior organizational skills
● Excellent written and oral communication skills
● Detail-oriented
● Strong interpersonal skills
● Proficient in Microsoft Office
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Associate Key Carrier (Coordinator)
HomeGoods
07.2024 - Current
Operations Manager
Hacienda Casa Blanca
06.2022 - 04.2024
Accounting Assistant
Henry Mayo Newhall Hospital
01.2017 - 02.2020
Director of Operations
Lc Cargo Xpress, Inc
10.2010 - 12.2015
Bachelor in Business Administration Minor in Law -
Cavendish College
Bachelor in Business Administration - Business Administration
Universidad Autónoma Del Caribe