Lilianne Beaver
Kodiak,AK
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leverage my critical thinking and team collaboration skills at Harborside Coffee to significantly improve production efficiency. Having a background in food safety and sanitation, combined with a proactive approach, consistently ensures high-quality service and compliance with health standards.
Overview
4
4
years of professional experience
Work History
Baker
Harborside Coffee
06.2022 - 09.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Increased production efficiency through effective time management and multitasking during busy periods.
Animal Care Technician
Kodiak Animal Shelter
10.2021 - 03.2022
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Barista
Gathering Grounds Cafe
02.2021 - 05.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Station Agent
Alaska Airlines
05.2020 - 02.2021
- Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
- Searched aircraft to look for security concerns such as restricted items and tampering.
- Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
- Operated equipment such as belt loaders, lift trucks, and back carts.
- Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
High School Diploma -
Kodiak High School
Kodiak, AK05.2020
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Kitchen Safety
- Cleanliness standards
- Adaptive and creative
- Food Safety
- Critical Thinking
- Clear Communication
- Order Taking
- Decision-Making
- Basic Mathematics
- Cake and Pastry Decoration
Timeline
Baker
Harborside Coffee
06.2022 - 09.2024
Animal Care Technician
Kodiak Animal Shelter
10.2021 - 03.2022
Barista
Gathering Grounds Cafe
02.2021 - 05.2021
Station Agent
Alaska Airlines
05.2020 - 02.2021
High School Diploma -
Kodiak High School