Lilianne Sardon Del Valle
Dallas,TX
Summary
Dedicated Medical Assistant with a proven track record at Hispanic Medical Clinic, enhancing patient satisfaction and clinic efficiency. Excelled in HIPAA-compliant patient care, phlebotomy, and medical records management. Leveraged customer service and procedure assistance skills to support physicians and foster trust in patient-provider relationships, significantly improving healthcare delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hispanic Medical Clinic
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Associate of Science - Medical Assistant
Solidaridad Sin Fronteras SSF
Miami, FL08-2021
Bachelor of Science - Doctor
Universidad De Ciencias Medicas
Guantánamo, Cuba07-2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Patient-focused care
- Phlebotomy
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
Accomplishments
- Recognized for outstanding dedication to patient care.
- Successfully transitioned facility to use practice fusion program.
- Recognized for going above and beyond the call of duty.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Full Professional
Timeline
Medical Assistant
Hispanic Medical Clinic
09.2021 - Current
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
Associate of Science - Medical Assistant
Solidaridad Sin Fronteras SSF
Bachelor of Science - Doctor
Universidad De Ciencias Medicas
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