Lilibeth Celestial
White Marsh,MD
Summary
To seek and maintain afull-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Quantrics Enterprises
12.2022 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Costumer Service Representative
ResultsCX
10.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Costumer Service Representative
Teleperformance Rockwell
05.2020 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - International Hospitality Management
Siena College
Taytay Calabarzon, Philippines09.2011
Skills
- Account Servicing
- Account Management
- Customer Needs Assessment
- Client Service
- Customer Service
- Records Management
- Interpersonal Communication Skills
- Product and Service Knowledge
- Customer Relations
Timeline
Sales Representative
Quantrics Enterprises
12.2022 - 08.2023
Costumer Service Representative
ResultsCX
10.2021 - 12.2022
Costumer Service Representative
Teleperformance Rockwell
05.2020 - 10.2021
Bachelor of Science - International Hospitality Management
Siena College
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