Lilibeth Garcia
La Salle
Summary
I am a proactive and goal-oriented individual with a proven track record at Illinois Valley Community College, where I helped manage and organize confidential records and processed student's financial aid paperwork. I am skilled in multitasking and teamwork, I excel in fast-paced environments, and aid in enhancing team efficiency. I hold a strong work ethic and have experience assisting students through the financial aid processes. I possess communication skills that aid in keeping colleagues and students informed case by case.
Overview
6
6
years of professional experience
Work History
Server
Starved Rock Lodge
05.2024 - Current
- Demonstrated multitasking skills while managing multiple tables at a time without negatively affecting quality of service.
- Served customers promptly and focused on their needs.
- Greeted new customers and offered information regarding the park and trails.
- Contributed to the teams success by assisting colleagues during peak times.
- Helped maintain and clean and well-stocked environment to increase efficiency.
- Handled customer complaints professionally while maintaining positive relationships with guests.
Barista
Starbucks
10.2021 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods promoting a positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized beverages.
Financial Aid Student Worker
Illinois Valley Community College
07.2019 - 07.2021
- Managed confidential student records with discretion and adherence to privacy regulations.
- Assisted students in understanding the various financial aid options based on each student's needs.
- Implemented organizational systems for file management, reducing and correcting errors and improving efficiency in the office.
- Processed paperwork, initiating the process for our Financial Aid Advisors.
- Trained new student workers on financial aid procedures, ensuring consistent quality of service.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office processes student workers were expected to complete.
Education
Bachelor of Science - Sociology
12-2024
- Minor: Latino Studies
- Extracurricular Activities: Women's Soccer
Skills
- Strong work ethic
- Goal oriented
- Confidentiality
- Verbal communication
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliable and punctual
- Organizational skills
- Data entry
- Conflict resolution
- Document review and preparation
Languages
Spanish
Native or Bilingual
Timeline
Server - Starved Rock Lodge
05.2024 - Current
Barista - Starbucks
10.2021 - 05.2024
Financial Aid Student Worker - Illinois Valley Community College
07.2019 - 07.2021
Illinois State University - Bachelor of Science, Sociology
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